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SCHLUMBERGER NETWORK SOLUTIONS IMPLEMENTS SELF SUPPORT PORTAL(TM) POWERED BY SUPPORT.COMRedwood City, CA, October 30, 2001-- Schlumberger Network Solutions (SNS) a business unit of Schlumberger Limited (NYSE: SLB), has implemented a Web-enabled support portal powered by Support.com, Inc. (Nasdaq: SPRT), the world's leading provider of support automation software. Schlumberger Network Solutions' outsourced support portal offering, Self Support Portal(TM), extends to PC users and IT managers the benefits of Support.com's patented support technology and worldwide access to an extensive knowledge base and set of self-help tools. "With Self Support Portal, we deliver a support package that prevents and solves computing problems while meeting the geographical and complex demands of global enterprises," said Harry Harji, vice president of Schlumberger Network Solutions. "Leading technologies, like Support.com's, help multi-national corporations face the challenge of managing their complex computing environments and changing IT environments. It is with great pleasure that we integrated Support.com technology within our Self Support Portal product line in order to better serve our employees, partners and customers." Self Support Portal currently enables some 50,000 users working for Schlumberger and other companies (i.e. Conoco and Ecopetrol) stationed throughout the world, to diagnose and solve common computing problems and help them to operate efficiently with minimal computing interruptions. The solution can be easily deployed to enable an increasing number of users of a wide variety of profiles, including the most critical oilrig and off-shore field engineers at the furthest of remote sites, to rapidly self-support their systems without requiring connection to centralized resources. The indirect costs that mostly occur in the business units often escape the attention of total cost of ownership (TCO) improvement exercises that are driven by IT management. Peer support and casual learning in a business unit or department mainly affect those costs. Self Support Portal is aimed at reducing those unproductive tasks by empowering users thus bringing more efficiency to the way IT resources are used throughout the organizations. "Schlumberger Network Solutions is highly regarded for enabling hundreds of customers across a broad range of industries to focus on their core businesses by reducing their support costs and improving productivity, and Support.com's technology can better help their clients do this via Schlumberger's Self Support Portal," said Cadir Lee, chief software officer and co-founder of Support.com. Self Support Portal is the cornerstone in the provision of Managed Services for Schlumberger Network Solutions, as the unique window the customer faces when receiving any kind of IT infrastructure service. Self Support Portal is part of the DeXa.Touch (TM)product line that is one of the building blocks that constitutes the DeXa Suite of Services recently launched by SNS. DeXa.Touch (TM) is the product line that encompasses all IT Infrastructure Managed Services that SNS is currently offering in the market. To demonstrate the latest IT support technology available, Support.com will host a seminar featuring Schlumberger Network Solutions' demonstration of Self Support Portal. The event takes place Tuesday, November 6 at the Renaissance Hotel in Houston, Texas. For more information, please inquire on-line: http://www.support.com/news/events/events.asp. About Schlumberger Schlumberger Network Solutions combines applied technologies, secure network infrastructure and technical expertise to enable the digital enterprise. Leveraging state-of- the-art technical consulting capabilities, Schlumberger Network Solutions provides integrated information security solutions, wireless and remote network connectivity, secure global IP infrastructure, and complete network managed services. Schlumberger Limited [NYSE: SLB], is a global leader in technical services with 2000 revenue of $9.61 billion. Additional information is available from Realtime. http://www.slb.com/. About Support.com Support.com (Nasdaq: SPRT) is the world's leading provider of support automation software. Support.com's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, British Telecom Editorial Contact: Joi Deaser Support.com 650.556-8930 joi@support.com top of page |
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