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Sixth Patent Granted for SupportSoft's Award-Winning TechnologyDNA Probe(TM) Provides Self-Healing Capability for Computing SystemsREDWOOD CITY, Calif., Oct. 29 /PRNewswire-FirstCall/ -- SupportSoft, Inc. (Nasdaq: SPRT - News), a leading provider of support automation software, today announced that the United States Patent Office has issued SupportSoft its sixth technology patent. Expanding upon previously secured rights for the DNA Probe(TM) -- SupportSoft's innovative self-healing technology for computing systems -- the patent further underlines SupportSoft's leadership position in delivering state-of-the-art solutions for automated service and support. "From its inception, SupportSoft has focused its energies on harnessing innovation to provide our customers with new and better ways to deliver service and support to their employees, customers and partners," said Scott Dale, co-founder and chief technical officer of SupportSoft. "Our latest patent is a tribute to SupportSoft's R&D team and adds to the momentum we've built in providing customers with a complete range of Web-based support automation solutions for problem resolution, ranging from mass healing to self-service and from asset discovery and metering to knowledge automation." Underscoring SupportSoft's software excellence, the company recently received top-honors from the Service and Support Professionals Association (SSPA) for the second consecutive year as 'Support Technology Vendor of the Year' and was recognized by Cisco Systems with its 'Growing with Technology' award for technical achievement. SupportSoft also grew its presence on this year's '20th Annual Ranking of the World's Largest Software and Service Suppliers' featured by Software Magazine and was named a 'Rising Star' on the 2002 Deloitte & Touche Technology Fast 50 program for Silicon Valley. With the grant of patent #6,442,684, SupportSoft now holds six U.S. patents for its support automation software with more patents pending. About the DNA Probe DNA Probe technology provides the ability to automatically gather and characterize computer configuration settings. It helps automate the resolution of 'break-fix' problems, delivering personalized results, and identifies the characteristics of each subscriber's software applications and operating system components, and tracks them over time. SupportSoft co-founders Cadir Lee and Scott Dale created the patented DNA Probe technology in 1997, which ignited a new mode of support dubbed 'self-healing,' which spurred growth of the support automation category. About SupportSoft SupportSoft is a leading provider of support automation software. SupportSoft's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using SupportSoft's software include corporate enterprises like GE, Cisco Systems, Bank of America and Schlumberger, plus OEMs and service providers like IBM, Sony, CSC, Comcast and BellSouth. SupportSoft has offices worldwide. This press release contains forward-looking statements, including the statements about the momentum in providing solutions to customers, which are subject to significant risks and uncertainties including but not limited to the rapid pace of technological change, competition from other vendors, and general economic conditions. Additional risks and uncertainties are set forth in SupportSoft's SEC filings. SupportSoft assumes no obligation to update the information in this press release. Make Your Opinion Count - Click Here Editorial Contact: Joi Deaser SupportSoft 650.556-8930 joi@support.com top of page |
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