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RENTEX and Support.com Partner to Deliver Internet-Based Support Solutions

Partnership Brings Together eBusiness Consultancy and Service Provider with Global Infrastructure Software Company to Service Fortune 1000 Companies


ENTEX IT Service, a Siemens Company and a leading provider of eBusiness infrastructure consulting and managed services, and Support.com, Inc. (Nasdaq:SPRT - news),
the leading provider of eBusiness infrastructure software that automates, enhances and personalizes user support over the Internet, today announced a partnership to offer
Support.com's support solutions to ENTEX Fortune 1000 clients.

ENTEX has dedicated an implementation team, utilizing Support.com products, to deliver solutions that enhance interaction among employees, clients and business
partners - by transforming support operations into productive and scalable assets that improve efficiency, generate incremental revenue and increase customer loyalty.
ENTEX, which provides support to over 770,000 end-users, plans to introduce Support.com's Internet-based support solutions to its clients to provide increased service
levels, shortened support call time, and improved resolution times.

``Support.com's support solutions are a key element to fulfilling our vision of developing an Internet-enabled support offering for global eBusinesses. It allows our eBusiness
to scale, grow and keep up with the information-intensive organizations that make up our client base,'' said John McKenna, chief executive officer, ENTEX IT Service. ``This
technology will help us deliver customer-oriented, personalized, and flexible services to increase our clients' competitive advantage.''

In a client-centric eBusiness economy, ENTEX has partnered with Support.com because of the two companies' shared vision of client support in an eBusiness world.
Personal service has become the crucial differentiator for businesses, and Support.com's proven track record for delivering support solutions via the worldwide Web makes it
a leading partner in the space.

The key to Support.com's technology is its flexible and scalable infrastructure, which allows ENTEX to quickly deploy and implement eSupport capabilities for its clients.
``This partnership combines leading-edge eBusiness consulting and design with the best technologies for eBusiness infrastructure. Our eSupport infrastructure is a great fit
for ENTEX's business practice,'' said Radha R. Basu, CEO of Support.com. ``Our technology can allow ENTEX to deliver superior support services that enable its clients to
focus on the core business functions.'' Support.com's product suite to be marketed with ENTEX's offerings includes the User Center, Support Center, Support Portal Hub and
Foundry. Together, the suite enables self-healing, self-service and assisted service. Clients and employees can solve simple and repeatable problems on their own, via self-
healing and self-service technologies, or easily escalate the problem electronically to a support analyst via Internet, intranet, or extranet for enhanced problem resolution.

About Support.com

Support.com is the leading provider of eBusiness infrastructure software that automates, personalizes and enhances user support over the Internet. The company's eSupport
software is designed to accelerate eBusiness growth and increase customer satisfaction and retention. Support.com's product suite offers customers automated problem
avoidance through system self-healing, call avoidance through user self-service portals and improved problem resolution through intelligent online assisted support.
Support.com's customers include leading e-Businesses such as Cisco Systems, Bear Stearns, and JCPenney, and leading service providers such as Excite@Home,
Samsung SDS, Compaq, Computer Sciences Corporation and Everdream. For more information about Support.com, call 877/493-2435 or visit the web site at
http://www.support.com

About ENTEX

ENTEX IT Service is a leading provider of consulting and managed services focused on helping clients obtain a competitive advantage through technology and process
solutions. The company manages more than 770,000 seats and 30,000 servers, switches, and routers, largely at Fortune 1000 and other information intensive companies,
supporting millions of ebusiness transactions daily. ENTEX provides a complete spectrum of integrated technology and process-related business solutions ranging from
Unix/Windows platform and ebusiness consulting services, desktop and network outsourcing, and total cost of ownership and lifecycle management consulting services.
ENTEX is a unit of Siemens Business Services (SBS), whose over 34,000 employees provide services in more than 100 countries. SBS is part of the Information and
Communications business segment of Siemens AG, a global powerhouse in electrical engineering and electronics with more than $75 billion in annual sales. For more
information, please visit the company's Web site at http://www.entex.com

This press release contains forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities
Exchange Act of 1934, as amended. These forward-looking statements are subject to significant risks and uncertainties. Actual results may differ materially from those
described in such statements as a result of these risks and uncertainties. In particular, the statements relating to the announced partner's planned use and offering of the
Support.com solution and the specific technical and financial benefits the partner expects to achieve for its customers are subject to a number of risks and uncertainties
including technical challenges specific to the partner's implementation of the solution, and other factors particular to the partner which could impact whether the partner or its
customer chooses to use Support.com's solution. A fuller discussion of the risks and uncertainties that could affect Support.com are more fully set forth in the Risk Factors
section of Support.com's Registration Statement on Form S-1 filed with the Securities and Exchange Commission on July 18, 2000. Support.com assumes no obligation to
update forward-looking information contained in this press release.

Note to Editors: Support.com and its products and components, and related logos, are trademarks of Support.com, Inc. in the U.S. and other countries. All other product,
trademark, company or service names mentioned herein are the property of their respective owner


 
Editorial Contact:
Jennifer Castro
PR 21
212-299-8953
jennifer_castro@pr21.com
 
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