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Support.com Launches PartnerConnect for Global Channel Partners

Samsung SDS, IP Globalnet, and CSC Are Among First to Join

REDWOOD CITY, Calif.--Oct. 23, 2000--Support.com, Inc. (Nasdaq:SPRT - news), a leading provider of eSupport infrastructure software, today debuted PartnerConnect Global, a channel sales initiative designed for system integrators, outsourcers, and resellers.

The program provides Support.com's global partners with the ability to reduce sales cycles through collaborative information sharing and real time access to sales programs and tools. PartnerConnect Global is accessed via a secure web site.

With PartnerConnect, system integrators, outsourcers, and resellers have the ability to quickly increase their understanding of the eSupport industry, and Support.com's strategy and solutions. PartnerConnect enables the company to enhance communication with global channel partners by providing them with the same real-time access to information utilized by Support.com's own direct sales force, regardless of geographical boundaries. This greater efficiency enables Support.com partners to more effectively generate new business and reduce sales cycles.

``Support.com is the leading provider of eSupport infrastructure,'' said Sherry Harmon, VP of Channel Sales, Support.com. ``As the eSupport market continues to rapidly expand, global channel enablement will remain a key corporate initiative at Support.com. PartnerConnect Global is the first of many programs we will deliver to our partners to maximize their success in the market.''

Support.com's worldwide channel partners garner a deep understanding of the company's product offering as well as the dynamic, evolving eSupport landscape. Support.com's channel partners include globally recognized leaders such as IBM Global Services, Samsung SDS, IP Globalnet, Interalya, NCS Pearson (National Computer Systems), CSC (Computer Sciences Corporation), Sykes and Sitel.

``Through PartnerConnect, Support.com has demonstrated a strong commitment to Samsung by providing us access to an internal toolset,'' said Dr. Shim Yoon, eSupport Business Owner, Community Business Team Samsung SDS. ``We are now able to work more closely together and bring customers the information they need to choose the best eSupport solution.''

``The roll-out of PartnerConnect shows that Support.com is truly becoming an eBusiness leader,'' asserted Walter Janssens, Director of Business Development, IP Globalnet. ``By closing the gap between itself and IP Globalnet, Support.com is making us stronger, quicker and more competitive.''

PartnerConnect provides Support.com's partners with a plethora of eSupport market education and sales tools including industry white papers, ROI metrics, customizable collateral and presentations, product documentation, videos, product demonstrations, and much more. Support.com will also deliver notification of events, customer news, and sales training on-line. Future enhancements to PartnerConnect include a lead-generating functionality, which will be designed to provide partners with pre-qualified sales opportunities made possible through direct integration with Support.com's CRM system.

``Support.com's PartnerConnect provides a quality, just-in-time support forum for our global organization,'' said Gary Adams, Global Manager of Collaborative Engineering e- Infrastructure Services at CSC. ``Programs such as these underscore Support.com's partnership commitment, which is a key corporate initiative for their organization.''

About Support.com

Support.com is the leading provider of eBusiness infrastructure software that automates and personalizes user support over the Internet. The company's eSupport software is designed to help eBusinesses scale, accelerate growth, and increase customer satisfaction and retention. Support.com's software enables web-based support across an extended enterprise of customers, supply chain partners, and employees, automating the resolution and management of support requests in complex eBusiness environments. Support.com offers customers the ability to automate problem avoidance through self-healing, promote call avoidance through user self-service and improve problem resolution through optimized, assisted support. Our customers include leading eBusinesses such as Cisco, General Electric, Bear Stearns, and JCPenney, and leading service providers such as Excite@Home, Samsung SDS, Compaq, Computer Sciences Corporation and Everdream. For more information about Support.com, visit the company website at http://www.support.com

This press release contains forward-looking statements including statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. All forward-looking statements included in this release are based upon information known to Support.com as of the date of this release, and Support.com assumes no obligation to update any such forward-looking statements. These statements are not guarantees of future results and involve known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from the results expressed or implied by these statements. In particular, the statements relating to the Company's planned expansion of PartnerConnect and the benefits to be expected from PartnerConnect and the sale of Support.com products are subject to a number of risks and uncertainties including development, marketing, and sales challenges which could limit the ability of Support.com's partners to successfully market the solution. A fuller discussion of the risks and uncertainties that could affect Support.com are more fully set forth in the Risk Factors section of Support.com's Registration Statement on Form S-1 and the Quarterly Report on Form 10-Q on file with the Securities and Exchange Commission.



 
Editorial Contact:
Jennifer Castro
PR 21
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jennifer_castro@pr21.com
 
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