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SupportSoft CEO Joins With Customers Accenture and Siebel Systems to Present At Siebel Worldwide User Week 2002WHAT: Siebel Worldwide User Week 2002 will provide IT enterprise leaders with an opportunity to learn how to enhance the business impact of their Siebel eBusiness Applications. (Photo: http://www.newscom.com/cgi-bin/prnh/20021016/SPRTLOGO ) WHO: Radha Basu, Chairman & CEO of SupportSoft, Inc. Ms. Basu will introduce the benefits of support automation and explain how customers such as Accenture and Siebel are recognizing measurable gains in its use. SupportSoft's software is integrated into the Siebel Employee Relationship Management (ERM) solution. ERM enables employees to perform more productively, while reducing the costs of technical support for the enterprise. Susan Giffen, CIO of Technology Services, Accenture Accenture, a SupportSoft customer, will demonstrate how support automation has spurred the adoption of employee self-service for technical problems they encounter. Ken Wells, Director of IT Customer Care, Siebel Systems Siebel Systems, a SupportSoft customer and partner, will talk about how support automation has played a significant role in helping Siebel achieve best-in-class results for speed of support response and support cost reductions. WHEN: Date: Tuesday, October 22, 2002 Time: 10:00 - 10:45 a.m. PDT WHERE: The Los Angeles Convention Center South Hall, Room 403A Los Angeles, CA For more information, visit: http://www.siebel.com/userweek/conference_sessions.shtm#all CONTACTS: Jennifer Massaro, SupportSoft Adelle Foster, LEWIS PR 650-556-8596 619-516-2559 jennifer.massaro@supportsoft.com adellef@lewispr.com Source: SupportSoft, Inc. Editorial Contact: Joi Deaser SupportSoft 650.556-8930 joi@support.com top of page |
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