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P&G CHOOSES SUPPORT.COM FOR INNOVATIONREDWOOD CITY. CA - October 16, 2001 - Support.com (Nasdaq: SPRT), the leading provider of support automation software, today announced that The Procter & Gamble Company (NYSE: PG), has selected Support.com's technology to automate and deliver support and service solutions to its global workforce. "Innovation at P&G is a key enabler for producing products that improve the lives of the world's consumers. That same logic applies internally to P&G as our organization improves the way we provide support to our consumers, the employees who use our IT services," said Greg Lange, Global Support Services Product Manager in Global Business Services at P&G. "Support.com complements our existing support tools set and improves our ability to keep a greater number of employees' personal computers up and running automatically, while maintaining a high level of consumer satisfaction and reducing our overall costs. It also enables us to increase the hours of coverage and provides the toolset necessary to deliver support in a multi-lingual environment. " "P&G shares our vision of improving service levels by automating and personalizing support over the Internet, whether employees are in the office or working remotely," said Radha Basu, Chairman and CEO at Support.com. "Our software platform provides the flexibility and scalability to meet the support needs of the most demanding enterprises, not to mention that our product is localized in ten languages. These are just a few of the reasons why many of the world's most respected companies have selected Support.com. We are delighted to be working with another such company as P&G." About P&G P&G markets more than 250 brands including Pampers®, Tide®, Ariel®, Always®, Whisper®, Pantene®, Bounty®, Pringles®, Folgers®, Charmin®, Downy®, Lenor®, Iams®, Olay®, Crest®, Vicks® and Actonel®. P&G employs nearly 106,000 people in more than 80 countries worldwide. For more information about P&G, please visit their website at www.pg.com. About Support.com Support.com (NASDAQ: SPRT) is the world's leading provider of support automation software. Support.com's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, and Delta Air Lines, plus OEMs and service providers like IBM, Sony, CSC and BellSouth. Support.com has offices worldwide. For more information visit www.support.com This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements are subject to significant risks and uncertainties. In particular, the statements about the announced customer's planned use of and the expected benefits from the Support.com solution, and the ability of the Company to improve service levels, are subject to a number of risks and uncertainties, including but not limited to the remaining time and effort required to complete the deployment, technical challenges specific to the customer's implementation of the solution, the rapid pace of technological change, and other economic challenges. A discussion of the risks and uncertainties that could affect Support.com are more fully set forth in the risks factors detailed from time to time in our SEC reports. Statements included in this release are based upon information known to Support.com as of the date of this release, and Support.com assumes no obligation to update information contained in this press release. Support.com is a registered trademark or trademark of Support.com, Inc. in the U.S. and certain other countries. Other product, trademark, company or service names mentioned herein are the property of their respective owners. Editorial Contact: Joi Deaser Support.com 650.556-8930 joi@support.com top of page |
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