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SUPPORT.COM APPOINTS BRIAN BEATTIE AS ITS FIRST CFO
Former Nortel Networks executive joins leading Internet support infrastructure company
New York, October 7, 1999 - Support.com, Inc. (formerly Tioga Systems, Inc.), a market leading provider of eSupport solutions, today announced the appointment of Brian Beattie as the company's first executive vice president of finance and administration and chief financial officer. His prime focus will be to guide the company through its next stage of financial growth as the senior executive responsible for all elements of the finance function, as well as human resources, legal services, and information technology."Brian completes the Support.com executive team and highlights our ability to attract premier industry talent," said Support.com President and CEO Radha Ramaswami Basu. "Brian's extensive financial and operational experience in the communications sector combined with his call center experience uniquely positions him to develop and articulate Support.com's value proposition and long term market potential to the financial community."
Mr. Beattie comes to Support.com with 19 years of experience at Nortel Networks, where he held a variety of senior management positions that cut across all aspects of the company's networking communications portfolios. In his most recent position as vice president of mergers and acquisitions, Mr. Beattie was involved in the acquisition of several high tech companies, an IPO, and several divestitures. Prior to that, as group vice president of Meridian Solutions, Mr. Beattie held global responsibility over Nortel's PBX business, call centers, in-building wireless, and unified messaging product lines. He was also vice president of finance for Nortel's enterprise networks business. Mr. Beattie holds a bachelor's degree in commerce and an MBA in international business and finance from Concordia University in Montreal.
"Support.com holds serious competitive advantages in the technical support solutions market," said Beattie. "Its unique technology, a customer first mindset and first mover advantage in a very high growth segment of the market will bring huge benefits to the technical support community."
The appointment of Mr. Beattie is the latest in a string of major announcements made by the company. Support.com also announced today that it was teaming up with Excite@Home to create a support portal, and that it changed its name from Tioga Systems to Support.com to stake its claim on what International Data Corp. predicts will be a $14 billion business for eSupport by 2003. In August, it announced the appointment of Ms. Basu, a 20-year Hewlett Packard veteran, as president and chief executive officer.
About Support.com (Formerly Tioga Systems, Inc.)
Support.com is a market leading provider of eSupport solutions. The company's Internet support infrastructure enables businesses and support providers - such as Enterprise IT, PC vendors, ISPs, and ASPs - to support any computer user automatically and via the Web. Support.com pioneered and patented DNA Probe™ technology which uniquely reduces the inefficiencies of traditional technical support. Leading edge companies like Excite@Home, Bear Stearns, Hambrecht & Quist, Micron Electronics, Albertson's, and CompuCom are using Support.com to drive down support costs and gain a competitive advantage in their markets through the combination of problem prevention, active self-service, and automated assisted service. For more information about Support.com's Internet support infrastructure, call us at 650-556-9440 or visit our Web site: www.support.com.
Editorial Contact:
Bruce Fienberg
PR21
415-439-8385
bruce_fienberg@PR21.com
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