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Support.com Recognized With SSPA STAR Award(San Diego CA. October, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Support.com, (Nasdaq: SPRT), a leading provider of support automation software, was recognized for their customer service excellence with a SSPA Software Technical Assistance Recognition (STAR) Award, at the recently held Horizons 2002 World Conference in Savannah, Georgia. Chosen as the best in what they do, Support.com was honored for delivering comprehensive support automation software solution to their customers and presented with a 2001 STAR Award in the Support Technology Vendor category.The winner in the Support Technology Vendor category is a vendor that sells products and services into the software support community. We will recognize those vendors that have provided innovative products and services that make life easier for technical support managers. In addition, vendors will need to show their uniqueness, creativity and presence in marketing their products and creating new deliverables for service managers. “The SSPA STAR Award winners provide a ‘best of breed’ showcase of the top talent within our industry,” said Bill Rose, SSPA Founder/Executive Director. “Support.com delivers world class software and the STAR Award serves as the highest form of recognition they can receive in the service and support industry.” As the leading provider of support automation software, Support.com helps companies significantly reduce the cost of customer service and support, while increasing customer satisfaction. Support.com software does this by solving customer problems often before users even know they exist - quickly and automatically - and in a manner that is personalized to each user. Support.com has over 115 customers, including leading multinational corporations such as Sony, IBM, General Electric, Cisco, and BellSouth. These and other customers use Support.com’s software platform for a variety of service and support requirements, including the need to support their employees, customers, and partners. A recognized technology leader, Support.com has received four patents including those for its DNA Probe™ and SmartIssue™ technologies. “We are delighted that the SSPA has chosen Support.com for its STAR award,” said Bruce Mowery, vice president of marketing for Support.com. “Recognition of the fact that our support automation software is helping forward-looking companies dramatically re-shape their service and support operations is always gratifying. In this case, the fact that the STAR award comes from the professionals who know service and support best makes it especially so.” All SSPA Member companies are eligible to nominate themselves in any number of the categories -- Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company and Support Technology Vendor. SSPA provides each Applicant with an electronic application as a benchmark/guideline. The STAR Award Applicants take this task very seriously and spend a considerable amount of time on this arduous, but rewarding process. Many non-winners have said that, even though they did not win an Award, the whole process was well worth the time and effort. They indicate they learned a lot from the process and were able to discover in what areas they can use improvement. For more information on the SSPA STAR Awards please visit www.supportgate.com or send an email to info@supportgate.com. About Support.com Support.com (NASDAQ: SPRT) is the world's leading provider of support automation software. Support.com's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, and Delta Air Lines, plus OEMs and service providers like IBM, Sony, CSC and BellSouth. Support.com has offices worldwide. For more information visit www.support.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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