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SUPPORT.COM ANNOUNCES SUPPORT FOR SIEBEL 7-- Company Extends Relationship with Siebel Systems --Chicago, IL. - October 1, 2001 - Support.com (Nasdaq: SPRT), the leading provider of support automation software, today announced that it will adapt its software platform to integrate with Siebel 7, the seventh major release of Siebel eBusiness Applications from Siebel Systems Inc., (Nasdaq: SEBL), the world's leading provider of eBusiness applications software. Support.com will submit the integration of its support automation software for validation with Siebel 7 within 90 days of general availability, providing organizations with complete eBusiness solutions that increase productivity, maximize revenue and profit, and significantly enhance customer acquisition, satisfaction, and retention. Siebel Systems enables software vendors to easily integrate solutions through its open, extensible, and advanced Smart Web Architecture. Unlike rudimentary HTML clients, Siebel Smart Web Architecture combines a zero-footprint, browser-based Web client and a user interface with levels of interactivity and usability traditionally available only in Windows applications. The Siebel Smart Web Architecture enables organizations to leverage the industry's best eBusiness applications at the lowest total cost of ownership. Support.com's Resolution Suite software helps maximize the uptime of critical applications, now including Siebel 7. Support.com's solution, which ships in ten languages and is currently validated with Siebel 6, provides a highly scalable support platform that can solve application problems automatically and often before users even know they exist. In addition, the Resolution Suite provides many enhanced self-service and assisted service options. For example, when required, Support.com's software escalates support requests to the Siebel Call Center, equipping customer service representatives with a more comprehensive view of a user's problem and the ability to quickly provide a personalized answer. "The integration of Support.com's Resolution Suite with Siebel 7 is an unmatched combination for customers," said Bruce Mowery, vice president of marketing for Support.com. "Siebel Systems' understanding of industry specific processes coupled with the automated approach of Support.com's software for solving customer problems can greatly reduce a company's total cost of ownership and accelerate the return on investment from both solutions." Siebel 7 extends the reach and functionality of Siebel Systems' industry-leading suite of integrated, multichannel eBusiness applications, enabling organizations to translate customer relationship strategy into execution by effectively aligning and rapidly integrating channels, employees and partners. Siebel 7 allows organizations to manage, synchronize and coordinate all customer touch points across the Web, call center, field sales and service personnel, and partner channels. Siebel Systems' Smart Web Architecture also enables customers to speed integration between the two products, reducing deployment risks and accelerating the time to customer satisfaction. Together with Siebel 7, Support.com's Resolution Suite can enhance the ability of a company to reduce the costs of servicing and supporting customers, even as it drives customer loyalty. "Together, Support.com and Siebel 7 ensure mission-critical functions are performing when our customers need them, twenty four hours a day, seven days a week," said Catherine Cherubino, Senior Managing Director, Software and Industry Alliances for Siebel Systems, Inc. "The Support.com solution enables our joint customers to operate more effectively, reduce costs, and increase customer satisfaction." About Support.com Support.com (NASDAQ: SPRT) is the world's leading provider of support automation software. Support.com's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, and Delta Air Lines, plus OEMs and service providers like IBM, Sony, CSC and BellSouth. Support.com has offices worldwide. For more information visit www.support.com About Siebel Systems Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com. Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. Support.com and Resolution Suite are trademarks of Support.com, Inc. in the U.S. and other countries. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, including the expected validation and benefits from the integration, are subject to risks and uncertainties, including the technical challenges and time remaining to integrate the solutions. Additional risks and uncertainties are set forth in our SEC reports. Editorial Contact: Joi Deaser Support.com 650.556-8930 joi@support.com top of page |
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