SupportSoft Announces 4th Annual Worldwide User Forum(email this article)

REDWOOD CITY, Calif., Sept. 30 /PRNewswire-FirstCall/ -- SupportSoft (Company Profile, Past Stories, Case Studies), Inc. (Nasdaq: SPRT - News), a leading provider of service and support automation software, announced today its 4th annual SupportSoft Worldwide User Forum, highlighting successful real-time service management for customers and partners. The 2003 User Forum, themed "Vision Meets Reality," takes place October 27 - 29 in San Francisco, CA.

Representatives from more than 20 of the world's largest companies -- including ADP, BellSouth, BT, Comcast, IBM, Procter & Gamble and Scientific-Atlanta -- are scheduled to present at this year's summit, providing a first hand look at how support automation is helping transform their businesses by driving down operational costs while driving up customer satisfaction and productivity. Keynoting the event is Michael Schrage, a co-director of MIT's Media Lab, futurist and author, including his most recent book "Serious Play. How the World's Best Companies Simulate to Innovate."

The two-day forum is designed to give attendees better strategies for leveraging and managing their investment in technology through real-time service management. The meeting agenda includes educational sessions and workshops focused on gaining the most from support automation, as well as the integral role proactive service plays in today's marketplace success.

"Companies have invested heavily in technologies to realize the benefits of the real-time enterprise, yet very few have recognized that without real-time service management as its foundation, the real-time enterprise runs the risk of being a hollow promise," said Bruce Mowery, vice president of marketing, SupportSoft. "We are excited to again bring a truly visionary group of customers, partners and service and support industry leaders together at this year's SupportSoft User Forum to discuss how to make the vision of the real time enterprise a reality."

Attendees may register for the SupportSoft 2003 User Forum by visiting the SupportSoft website, at: http://www.eventreg.com/2003supportsoft_worldwideforum/production/index.html

About SupportSoft

SupportSoft is a leading provider of service and support automation and endpoint management software for corporate enterprises and broadband service providers worldwide. SupportSoft's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs, increase revenues and drive user satisfaction. Global 2000 companies using SupportSoft's comprehensive family of software solutions include enterprises like Procter & Gamble, Clorox, GE, Cisco Systems, Bank of America, NEC, BT and Schlumberger, broadband providers like Comcast, BellSouth and Cox Communications, OEMs and System Integrators like IBM, Sony, Siebel Systems and CSC. SupportSoft has offices and customers located throughout the world. For more information, visit www.supportsoft.com.