|
Press Release |
|||
|
DIMENSION DATA CONNECTS WITH SUPPORT.COMGlobal Network and Multi-channel E-business Specialist Boosts Productivity with Support AutomationRedwood City, CA, September 25, 2001-- Support.com, Inc., (Nasdaq: SPRT), the leading provider of support automation software, today announced that its Resolution Suite software has been selected by Dimension Data Holdings (LSE: DDT) of the United Kingdom to automate technical support and facilitate problem resolution for the company's UK employees. Support.com's Resolution Suite software provides an intuitive self-service interface, allowing Dimension Data's UK employees to tackle and solve the most common technical roadblocks themselves. This includes re-occurring IT queries such as email problems, password reset glitches and difficulties connecting to the company network. With over 12,000 employees in 30 different countries, Dimension Data recognized the need to run a more efficient helpdesk. Reducing unnecessary calls frees up support resources to focus on more complex computing issues. "As we deploy increasingly sophisticated applications, Support.com's software automates support enabling us to deliver a better and more efficient service to our staff," said Paul Morgan, chief information officer at Dimension Data. "It also allows us to give full assistance to our increasingly mobile work force, making them more productive by avoiding many of the technical problems associated with laptop users." "Support automation is gaining momentum worldwide, accelerated by a slowing economy that is causing enterprises to look for technologies that deliver a fast return on investment by improving operational efficiency," said Bruce Mowery, vice president of marketing of Support.com. "Forward looking companies like Dimension Data recognize the impact Support.com's software can have on their business. By automatically resolving mundane, time-consuming technical problems, they can boost the productivity of both users and support staff and indeed, the entire enterprise." Support.com's software, which integrates with Siebel's customer service module, additionally provides the IT support team with diagnostic tools and detailed information regarding a user's computing system when additional help desk assistance is required. Dimension Data is a new category of systems integrator providing network and multi-channel e-business solutions to deliver the complex integration and connectivity requirements of global corporations. Founded in 1983 as a specialist supplier of technology and services, Dimension Data's strategy has evolved with the emergence of the intelligent network as the most important enabler in business today. Listed on the London Stock Exchange, Dimension Data is a member of the FTSE 250 index and has achieved a three-year compound annual growth rate in US dollars of 73% in revenue and 36% in basic earnings per share. About Support.com Support.com (NASDAQ: SPRT) is the world's leading provider of support automation software. Support.com's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, and Delta Air Lines, plus OEMs and service providers like IBM, Sony, CSC and BellSouth. Support.com has offices worldwide. For more information visit www.support.com. This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements, including the statement about the announced customer's planned use of and the expected benefits from the Support.com solution, are subject to significant risks and uncertainties, including but not limited to the remaining time and effort required to complete the deployment, technical challenges specific to the customer's implementation of the solution, the rapid pace of technological change, and other challenges. A discussion of additional risks and uncertainties are more fully set forth in our SEC reports. Statements included in this release are based upon information known to Support.com as of the date of this release, and Support.com assumes no obligation to update information contained in this press release. Editorial Contact: Joi Deaser Support.com 650.556-8930 joi@support.com top of page |
|||