REDWOOD CITY, Calif., Sept. 15 /PRNewswire-FirstCall/ -- SupportSoft (Company
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Studies), Inc. (Nasdaq: SPRT - News), a leading provider of service and support automation software, today announced that Joseph D. McCarthy has joined
the Company as vice president of finance.
Mr. McCarthy's responsibilities include direction for SupportSoft's global accounting functions, and management of the Company's financial planning and operations. He will
report directly to Brian Beattie, chief financial officer of SupportSoft.
With Mr. McCarthy joining SupportSoft, the Company also announced that Mark Vranesh, formerly vice president of finance and corporate controller, has been promoted to
general manager of managed service providers. Mr. Vranesh will lead SupportSoft's efforts to broaden its software adoption through indirect customer and partner outsourcing
channels, worldwide. He will report to John Van Siclen, senior vice president of worldwide field operations for SupportSoft.
"We're pleased to add Joe's proven software industry financial skills to SupportSoft's management team. And we're equally pleased to recognize Mark's talents in his
new role of building the Company's outsourcing relationships," said Brian Beattie, chief financial officer for SupportSoft. "SupportSoft's track record of eight
consecutive quarters of revenue growth has been characterized by sound financial management combined with sales execution. We believe that continued investment in
building our management strength will help future growth."
Mr. McCarthy brings over 16 years of experience within high growth technology companies, both public and private, to his new position at SupportSoft. Most recently, Mr.
McCarthy led finance efforts at Kana Software as vice president of finance. Mr. McCarthy's prior software company experience includes senior financial positions at
Reasoning, Rational Software and Pure Atria. Mr. McCarthy holds a Bachelor of Business Administration from The University of Notre Dame.
Mr. Vranesh joined SupportSoft in October of 1998 as director of finance and corporate controller. Mr. Vranesh was appointed to vice president of finance in 2001. Before
joining SupportSoft, Mr. Vranesh was a senior manager in the Palo Alto software technology group of Ernst & Young LLP. Mr. Vranesh holds a Bachelor of Science
degree from California Polytechnic University at San Luis Obispo.
About SupportSoft
SupportSoft is a leading provider of service and support automation and endpoint management software for corporate enterprises and broadband service providers worldwide.
SupportSoft's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them
reduce costs, increase revenues and drive user satisfaction. Global 2000 companies using SupportSoft's comprehensive family of software solutions include enterprises like
Procter & Gamble, Clorox, GE, Cisco Systems, Bank of America, NEC, BT and Schlumberger, broadband providers like Comcast, BellSouth and Cox
Communications, OEMs and System Integrators like IBM, Sony, Siebel Systems and CSC. SupportSoft has offices and customers located throughout the world. For more
information, visit www.supportsoft.com.
This press release contains forward-looking statements including the statements about Mr. McCarty's and Mr. Vranesh's expected contributions to the Company, and the
initiatives in which the Company may invest, which are subject to a number of risks and uncertainties, including but not limited to, competition from other vendors, lack of
market acceptance of the Company's solutions, the impact of international conflict and continued economic downturns in either domestic or foreign markets, the rapid pace
of technological change, as well as other risks detailed from time to time in our SEC reports. SupportSoft assumes no obligation to update information contained in this
press release.
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