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Support.com and Automated Partner to Bring eSupport to Hong KongPartnership with IT Services Provider is the first for Support.com in Hong KongSingapore, September 1, 2000 - Support.com, Inc. (Nasdaq: SPRT), a provider of eSupport infrastructure software for eBusinesses, and Automated Systems (HK) Limited ("Automated"), Hong Kong's leading IT services provider, today announced a strategic partnership to introduce and broaden eSupport solutions in Hong Kong enabling companies to scale, grow and gain and retain customers.Under this agreement, Automated will be able to offer businesses in Hong Kong, Support.com's highly personalized, automated, Web-based eSupport solutions to help businesses reduce support costs and increase service satisfaction by preventing problems and empowering users with automated self-service, and faster, more effective call resolution. Internet Service Providers (ISPs), Application Service Providers (ASPs), Corporate IT, Support Outsourcers and Original Equipment Manufacturers (OEMs) can benefit from Support.com's solutions. "We are very pleased to be working with ASL," said Radha Basu, CEO and President of Support.com. "This agreement demonstrates that we are delivering on our Asian expansion plan and our goal to offer worldwide e-businesses the ability to accelerate their growth. Support.com's offerings provide highly personalized and automated eSupport solutions that scale their support function as their businesses expand and their enterprises extend to their customers, suppliers and partners." "We are excited about our partnership with Automated, our first partner in Hong Kong," said Ang Ban Leong, General Manager of Support.com Asia Pacific. "Support.com is committed to see our customers in Hong Kong, as well as those worldwide, succeed in the Internet economy. By implementing Support.com's eSupport infrastructure software, we believe eBusinesses in Hong Kong can grow their customer base without growing the support staff at the same rate, and provide a distinctive competitive advantage." "With a well-established team of marketing and sales professionals, software specialists and professional service engineers, Automated strives to offer the high quality product expertise and implementation services. Together with Support.com, which provides leading eSupport infrastructure software for eBusinesses to scale and grow, Automated will be providing design, architecture and implementation expertise to customers in Hong Kong," said Peter Kuo, Managing Director, Automated Systems Holdings Limited. Support.com's software serves as the support infrastructure for eBusinesses leveraging the Web to control escalating costs by reducing call volume and call time, and enabling problem prevention while increasing customer satisfaction. Support.com's software enables automated user self-service, enabling individuals to solve known problems on their own or to seamlessly escalate the problem to a support analyst electronically for enhanced assisted problem resolution. About Support.com Support.com provides eBusiness infrastructure software that automates, personalizes and enhances user support over the Internet. The company's eSupport software is designed to accelerate eBusiness growth and increase customer satisfaction and retention. Support.com's product suite offers customers automated problem avoidance through system self-healing, call avoidance through user self-service portals and improved problem resolution through intelligent online assisted support. Our customers include leading eBusinesses such as Cisco, Bear Stearns and JCPenney, and leading service providers such as Excite@Home, IBM, Samsung SDS, StarHub Internet, and Compaq. For more information about Support.com, call +65 233 1848. Automated Systems (HK) Limited Automated Systems (HK) Limited was incorporated in Hong Kong in 1973. ASL's outstanding business performance was highlighted by its listing on The Stock Exchange of Hong Kong Limited under Automated Systems Holdings Limited (The ASL Group, Stock Code: 771) in 1997. The ASL Group is a major subsidiary of the Computer Systems Advisers (CSA) Group, whose ultimate controlling shareholder is the US-listed Computer Sciences Corporation. The ASL Group, consisting of Automated Systems (HK) Limited, ELM Computer Technologies Limited, CSA Automated (Macau) Limited, Data Systems Consulting Company Limited and ASL Automated (Thailand) Limited, offers professional information technology services to corporate clients in Hong Kong, Macau, Taiwan and Thailand. After 27 years of success, the Group has established its reputation as a leading systems integrator and total solutions provider. The Group, in Hong Kong and Macau alone, has over 700 employees dedicated to delivering a comprehensive one-stop service from system consultancy to application and software development, from the supply of cost-effective solutions and hardware & software products to systems integration, from network and system installation to maintenance support, and from outsourcing to training. With its strong commitment in quality services, ASL has been winning renowned clients such as government agencies, prestigious universities, telecommunication giants, transportation enterprises, major financial institutions, and prominent international corporations. For more information, please visit our Web site at www.asl.com.hk. Issued by Edelman Public Relations Worldwide (HK) Limited on behalf of www.Support.com. This press release contains forward looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements may be identified by use of the terms anticipates, believes, continue, could, can, estimates, expects, intends, may, plans, potential, predicts, should or will, or the negative of those terms or similar expressions. These forward-looking statements are subject to significant risks and uncertainties. In particular, the statements relating to the benefits expected to be provided by the Support.com products, including but not limited to the ability for eBusinesses to scale and grow, control costs, reduce problem resolution time, and increase customer satisfaction, are subject to a number of risks and uncertainties including technical challenges customers may face in implementing and deploying the products which could limit the expected benefits, and other development, marketing, and sales challenges, which could limit the ability of Support.com or its partners to successfully market the products or improve the features. Actual results may differ materially from those described in such statements as a result of these risks and uncertainties. A fuller discussion of the risks and uncertainties that could affect Support.com are more fully set forth in the Risk Factors section of Support.com's Registration Statement on Form S-1 filed with the Securities and Exchange Commission on July 18, 2000. Support.com assumes no obligation to update forward-looking information contained in this press release. Support.com is a trademark of Support.com, Inc. in the U.S. and other countries. All other product, trademark, company or service names mentioned herein are the property of their respective owners. Editorial Contact: Ed Gory Support.com 650-556-8530 ed.gory@support.com top of page |
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