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Support.com Announces its 2001 Worldwide User ForumIndustry Experts and Global 2000 Companies to Reveal how Support Automation is Re-Shaping the EnterpriseREDWOOD CITY, Calif.--Sept. 5, 2001--Support.com, Inc., (Nasdaq:SPRT - news), the leading provider of support automation software, today announced that it will host its second annual worldwide user forum showcasing service and support solutions from customers and partners. The 2001 forum, co-sponsored by IBM, will take place October 22-23, at the Palace Hotel in San Francisco, CA.The annual two-day symposium is designed to provide attendees with insight into the support automation market. The agenda includes the latest information on Support.com products and services, as well as a glimpse into the essential role of support in the future, as technology becomes even more central to both professional and personal needs and lifestyles. Through Support.com customer case studies, analyst research and educational sessions, attendees will also learn how corporations can best use support automation to improve customer and employee satisfaction, even as they reduce operational costs. ``Support automation is no longer a discretionary business expense. We believe it has become essential to the enterprise,'' said Bruce Mowery, Vice President of Marketing, Support.com. ``We are excited to again host a gathering of world class customers, partners and industry analysts to share their insight on how support automation is helping companies of all kinds transform the delivery of service and support to their customers and employees.'' A partial list of customers scheduled to present at the user forum include: BellSouth, CompuCom, IBM, Belgacom, and Cisco Systems. In addition, Kris Brittain, Director of Software Infrastructure of Gartner Group, will host a panel of leading industry insiders. Attendees may register for the Support.com User Forum by visiting the Support.com website (www.support.com/userforum) or calling 800/580-9884 in the US, and 512/306- 0422 for international calls. About Support.com Support.com (Nasdaq:SPRT - news) is the world's leading provider of support automation software. Support.com's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, and Delta Air Lines, plus OEMs and service providers like IBM, Sony, CSC and BellSouth. Support.com has offices worldwide. For more information visit www.support.com Editorial Contact: Joi Deaser Support.com 650.556-8930 joi@support.com top of page |
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