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SUPPORT.COM JOINS PEOPLESOFT ALLIANCE PROGRAMPartnership Offers Integrated Customer Support SolutionsRedwood City, CA August 27, 2001 -- Support.com, Inc. (Nasdaq: SPRT), a leading provider of support automation software, today announced that it has joined the PeopleSoft (Nasdaq: PSFT) Alliance Program. Customers will be able to tightly integrate their PeopleSoft 8 CRM application with Support.com's Resolution Suite. The partnership underscores Support.com's commitment to partnering with industry leaders for the delivery of integrated enterprise solutions that reduce operating costs and increase productivity. The software alliance covers joint marketing and product integration activities.Support.com's software complements PeopleSoft's customer relationship management solutions by providing timely, personalized and accurate resolutions to technical problems across applications and systems. This allows PeopleSoft customers using Support.com software to realize significant cost savings and increased productivity by maximizing uptime of critical applications across an enterprise and reducing the need for costly telephone or other live human support. "PeopleSoft handpicks Alliance partners to provide the best solutions for our customers and their employees. Our objective is to have our solutions work collaboratively and ensure they are completely customer-focused," said Barbry McGann, vice president of Product Strategy for CRMXe at PeopleSoft. "By partnering with an innovator like Support.com, PeopleSoft is able to offer enterprise customers a range of well-integrated solutions that meet their specific needs." "In today's business environment, companies using CRM software are looking not just for a whole view of their customer, but a way of resolving customer issues quickly and easily, said Bruce Mowery, vice president of marketing for Support.com. "Support.com's Resolution Suite is the perfect complement to PeopleSoft 8 CRM. Consistent with PeopleSoft's customer-centric application, Support.com provides a highly personalized solution to technical problems. We're looking forward to working with PeopleSoft to optimize delivery of our solution for customers." About Support.com Support.com (NASDAQ: SPRT) is the world's leading provider of support automation software. Support.com's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, and Delta Air Lines, plus OEMs and service providers like IBM, Sony, CSC and BellSouth. Support.com has offices worldwide. For more information visit www.support.com. Forward-looking statements in this press release, including those related to the benefits expected from the announced relationship and related products, and the Company's commitment to partnering with industry leaders, are subject to significant risks and uncertainties including technical challenges customers may face in implementing the two solutions, the rapid pace of technological change, and other marketing, economic and development challenges that the Company may face. Additional risks are more fully set forth in the risks factors detailed from time to time in our SEC reports. Statements included in this release are based upon information known to Support.com as of the date of this release, and Support.com assumes no obligation to update information contained in this press release. Support.com and Resolution Suite are trademarks of Support.com, Inc. in the U.S. and other countries. All other trademarks belong to their respective owners. Editorial Contact: Joi Deaser Support.com 650.556-8930 joi@support.com top of page |
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