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eSupport Leaders Converge at Support.com “eSupport 2000” User Forum

Redwood City, CA, August 15, 2000 -- Support.com, Inc. (Nasdaq:SPRT), a provider of eSupport infrastructure software for eBusinesses, will host the “eSupport 2000” User Forum, showcasing web-enabled global support solutions from clients and partners. The event will take place at the Palace Hotel in San Francisco, September 20-22, 2000. It will bring together eBusiness leaders leveraging eSupport to accelerate growth of extended enterprises.

The three-day forum includes sessions dedicated to the exploration, vision and future of eSupport. Leading technical pioneers and industry experts will be on hand to conduct strategic discussions and panels on product direction and enhanced technology solutions. The sessions will feature case studies from companies such as Cisco, GE and Chase H&Q and more. The “Solutions Showcase” will feature live demonstrations from leading eSupport vendors such as Serviceware and Courion.

“Industry leaders have recognized the need for superior customer support delivered seamlessly throughout the extended enterprise. Hence, eSupport has rapidly found acceptance among eBusinesses worldwide,” said Tony Rodoni, vice president of marketing, Support.com. “We will demonstrate to customers, partners, and industry leaders the tools, knowledge and skill sets helpful for growing eBusinesses using eSupport for enhanced customer relationships and increased customer retention, acquisition and loyalty.”

We believe that the conference is a must-attend event for top-level executives (CEO, CFO, CIO, VP). Companies scheduled to participate include Control F1, everdream, Help Desk 2000, MyHelpDesk, Inc., Previo, Primus, Peregrine, Service911.com, and Shaman. Attendees can learn how eBusinesses can leverage the Internet to provide quality service and support to clients and customers.

Support.com eBusiness solutions can improve the effectiveness of the support organization to allow eBusinesses to manage scalability and maintain customer satisfaction. Businesses can quickly and easily build the functionality of Support.com software into a wide range of global support solutions, including Web-enabled call-centers, self-service support sites, and support portals.

Additional information and registration details for “eSupport 2000” are available at www.support.com.

About Support.com

Support.com provides eBusiness infrastructure software that automates, personalizes and enhances user support over the Internet. The company's eSupport software is designed to accelerate eBusiness growth and increase customer satisfaction and retention. Support.com's product suite offers customers automated problem avoidance through system self-healing, call avoidance through user self-service portals and improved problem resolution through intelligent online assisted support. Our customers include leading eBusinesses such as Cisco, Bear Stearns, and JCPenney, and leading service providers such as Excite@Home, Samsung SDS, Compaq, Computer Sciences Corporation and everdream. For more information about Support.com, call 877-493-2435 or visit our web site at www.support.com.

Editorial Contact:
Jill Walasek
Support.com
512-329-2655
jillw@support.com

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