SupportSoft Names Senior Vice President of Sales and Services(email this article)

REDWOOD CITY, Calif., Aug. 5 /PRNewswire-FirstCall/ -- SupportSoft (Company Profile, Past Stories, Case Studies), Inc. (Nasdaq: SPRT - News), a leading provider of service and support automation software, announced today that John Van Siclen has been appointed senior vice president of worldwide sales and services. In this new position, Van Siclen will be responsible for the Company's worldwide sales and customer facing services operations, including SupportSoft's direct sales, channels and managed service provider business, and SupportSoft Global Services.

Van Siclen brings to SupportSoft a wealth of experience and expertise in managing and growing global enterprise sales, field services and business operations. Prior to SupportSoft, Van Siclen was a key member of the Interwoven, Inc. senior management team that turned Interwoven into the leading enterprise content management company. During his tenure with Interwoven, he most recently held the position of President and CEO and prior to that President and COO. In these roles, he was responsible for Interwoven's overall sales, services, product and operational strategies. Before joining Interwoven, Van Siclen served as President and CEO and senior vice president of sales and marketing for Perspecta, a leading business intelligence software company. Van Siclen has held senior sales management positions at companies such as Informix Software and NetFrame Systems.

"SupportSoft is an exciting company with a great market opportunity," said Van Siclen. "I have not seen a company like SupportSoft with the breadth and depth of the product and services portfolio, the quality of the customer base, and the team that has been assembled. I believe we have the opportunity to be the world-wide leader in our market -- and for me -- that's an exciting challenge and opportunity."

"John brings to SupportSoft a real hands-on approach to managing sales and services along with a competitive spirit that is contagious," said Radha Basu, chairman and CEO of SupportSoft. "He brings executive management experience in a number of the key initiatives that we will be investing in over the next year, including expanding our direct and indirect sales channels, growing our international operations and building out customer-facing services. With the addition of John to the executive team, I feel we now have the organization in place to make SupportSoft the undisputed leader in service and support automation and end-point management."

About SupportSoft

SupportSoft is a leading provider of service and support automation and end-point management software for corporate enterprises and broadband service providers worldwide. SupportSoft's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs, increase revenues and drive user satisfaction. Global 2000 companies using SupportSoft's comprehensive family of software solutions include enterprises like Procter & Gamble, Clorox, GE, Cisco Systems, Bank of America, NEC, BT and Schlumberger, broadband providers like Comcast, BellSouth, and Cox Communications, OEMs and System Integrators like IBM, Sony, Siebel Systems and CSC. SupportSoft has offices and customers located throughout the world. For more information, visit www.supportsoft.com.

This press release contains forward-looking statements including the statements about Mr. Van Siclen's expected contributions to the Company, the key initiatives in which the Company may invest and the market opportunity, which are subject to a number of risks and uncertainties, including but not limited to personal factors related to Mr. Van Siclen, competition from other vendors, lack of market acceptance of the Company's solutions, the impact of international conflict and continued economic downturns in either domestic or foreign markets, the rapid pace of technological change, as well as other risks detailed from time to time in our SEC report. SupportSoft assumes no obligation to update information contained in this press release.