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Support.com Expands Channel Presence via Alliance With MJM Technologies

Companies Join to Bring Support Automation Solution to Clarify(TM) Customers

REDWOOD CITY, Calif.--July 31, 2001-- Support.com, Inc. (Nasdaq:SPRT - news), the leading provider of support automation software, today announced a joint-sales partnership with MJM Technologies, Inc. to deliver Global 2000 companies a Support.com-powered solution for Clarify eFrontOffice customers. The alliance continues Support.com's channel expansion strategy into new customer segments, and benefits from the solution and services expertise of MJM Technologies Inc, a world-leading provider of eBusiness integration services and Clarify eFrontOffice solution implementations.

Under terms of the agreement, MJM will market Support.com's Resolution Suite software to MJM's Clarify customer base. In addition, MJM intends to develop custom products to integrate with Support.com's Resolution Suite. MJM Technologies' knowledge of both the Clarify and Support.com platforms will allow the system integrator to successfully market the combined benefits of both products, while ensuring optimum integration. Support.com's products provide a comprehensive software platform for software and hardware support automation, starting with Tier Zero, or self-healing, to assisted service and can utilize Clarify's eBusiness applications. As a result, a company can obtain a 360 degree view of its customer base and offer them unparalleled technical support. This provides a more streamlined support process for users and enterprises alike, driving costs down and user satisfaction up. MJM is a proven technology leader, and is the only Clarify partner currently certified by Nortel Networks as a Clarify Web-developer.

``MJM Technologies is a premier systems integrator with strong domain expertise in CRM, which has made it a recognized source of excellence among Clarify customers,'' said Sherry Harmon, vice president of channels for Support.com. ``Our practice of partnering with proven industry leaders has helped to make Support.com the support automation leader. Our selection of MJM as a channel partner, once again, takes Support.com's expansion strategy to a new level, assisting in our ability to introduce more Clarify customers to our solution.''

``MJM is a recognized leader in the successful integration of Nortel's Clarify eFrontOffice suite. MJM's company success is tied to that of its customers. To ensure that success, MJM recommends the use of Support.com software for companies that deliver external technical support and for organizations that look to effectively manage their internal software and hardware deployments alike,'' said Alex Hammer, Vice President of Business Development at MJM Technologies. ``The Support.com solution is equally attractive for desktop and mobile users, whose computing devices are disconnected from the network, such as global partners, telecommuters, and sales representatives working remotely. Through this partnership, we plan to deliver to customers one of the most extensible Clarify service offerings available.''

MJM will begin marketing the Support.com solution to Clarify customers immediately, through five offices nationwide.

About MJM Technologies, Inc.

MJM Technologies, Inc. (www.mjmtech.com) is a leading CRM services consulting firm which was established in 1996 to provide innovative strategies and solutions for the Clarify CRM community. Their implementation methodology enables companies to rapidly and cost effectively deploy modular eBusiness functionality.

MJM's products, services and training for the Clarify application help their customers streamline their usage of the application and realize their ROI. Headquartered in Campbell, California, MJM's client base consists of over 100 successfully deployed Clarify solutions in all vertical segments from High Tech, Telecommunications, and HealthCare to Retail and Dot.com.

About Support.com

Support.com (Nasdaq: SPRT - news) is the leading provider of support infrastructure software essential for digital business. Corporate enterprises and service providers select Support.com because its unique software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Fortune 1000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, Delta Air Lines, and Bear Stearns, plus OEMs and service providers like IBM, Sony, CSC and Excite@Home. A recognized technology leader, Support.com has received four patents for its DNA Probe(TM) and SmartIssue(TM) technologies. Support.com's headquarters are in Redwood City, California, with offices worldwide. For more information about Support.com, please visit the Company's Web site at www.support.com.

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements are subject to significant risks and uncertainties. In particular, the statements relating to the benefits expected from the relationship between the two companies and their respective products, the expansion strategy, and the plan to deliver extensible Clarify service offerings are subject to a number of risks and uncertainties including technical challenges the announced partner and customers may face in implementing the solutions, which could limit the expected benefits; customer acceptance of the products, the rapid pace of technological change, and other sales, marketing, and development challenges that the companies may face, which could limit the ability of the companies to successfully develop, market or continue to integrate the products. A discussion of the risks and uncertainties that could affect Support.com are more fully set forth in the risks factors detailed from time to time in our SEC reports, including those described in the Annual Report on Form 10-K. Statements included in this release are based upon information known to Support.com as of the date of this release, and Support.com assumes no obligation to update information contained in this press release.

Note to Editors: Support.com, Resolution Suite, SmartIssue, and DNA Probe are registered trademarks or trademarks of Support.com, Inc. in the U.S. and other countries. All other trademarks belong to their respective owners.





 
Editorial Contact:
Joi Deaser
Support.com
650.556-8930
joi@support.com
 
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