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Support.com CEO Recognized as a Leader of the Millennium

Radha Basu is Awarded Top 25 Women on the Web Award

Redwood City, CA, Febuary 1, 2000 -- Support.com, a market-leading supplier of eSupport solutions, announced today that president and CEO Radha Basu has been nationally recognized for her significant contribution to the advancement of Internet technology and for her strong leadership in the community.

Last night, San Francisco Women on the Web (SF WoW) recognized 25 local and international women who have most inspired people worldwide with their efforts to advance technology, contribute to the community, and set an example as successful business women in the Internet and new media industries.

The theme for this year's awards is Leaders of the Millennium and honors those who have helped increase the number of women on the Internet to nearly half the Internet population, and emphasizes the community-based network of women helping each other in technology related fields.

The winners were chosen from a nomination pool of over 200 women worldwide. A panel of judges, including many former Top 25 award winners, selected the winners. Judging criteria included how the nominee helped build community, how she gave back to that community, and her recent accomplishments.

Radha Basu brings a tremendous amount of business-savvy to the world of technology both here and abroad. Prior to joining Support.com, Radha was the general manager for international software at Hewlett Packard, her twenty-year career with the company led to many fiscal and personal accomplishments. In the mid-1980's, the Indian government invited her to establish one of country's first, and later most successful, foreign subsidiaries, and Basu developed HP's software center in Bangalore. The office still thrives with a staff of over 400 thanks to Basu's leadership skills.

Ms. Basu currently sits on the Board of Directors for ConnectInc.com and SEEC, Inc., a software products and business solutions firm.

About SF WoW
San Francisco Women on the Web is a networking and professional development organization for women involved with the Internet, new media, and Web technology. The focus of the organization is to empower its members by creating a community of women with similar interests, skills and goals..

About Support.com
Support.com is a market-leading provider of eSupport solutions. The company's eSupport solutions allow a wide variety of support providers such as Corporate IT, Outsourcers, ISPs, and application service providers - to support any computing user automatically and via the web. Support.com pioneered the patented DNA Probe™ technology, which uniquely reduces the inefficiencies of traditional technical support. Leading edge companies like JCPenney, Bear Stearns, Chase H&Q, Sykes Enterprises, CSC, Compaq Services, everdream, CompuCom, and Excite@Home have selected Support.com to drive down support costs and gain a competitive advantage in their markets through the combination of problem prevention, active self-service, and automated assisted service. For more information about Support.com's Internet support infrastructure, call at 650-556-9440 or visit Support.com's Web site: www.support.com.

Editorial Contact:
Bruce Fienberg
PR21
415-439-8385
bruce_fienberg@PR21.com

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