LA JOLLA, Calif., Oct. 17 /PRNewswire/ -- Telephony@Work (Company
Profile, Past
Stories, Case
Studies), the market leader in carrier class contact center technology and BroadSoft, the leading provider of VoIP application software, announced today the interoperability of CallCenterAnywhere and the BroadWorks VoIP application platform, for the delivery of integrated multi-media, IP contact center and IP voice communications to service providers for hosting solutions.
"Service providers are looking to increase revenue opportunities through hosted services," said Eli Borodow, CEO of Telephony@Work. "Our interoperability with BroadSoft offers carriers the benefit of a pre-integrated contact center and hosted PBX solution that enables service providers to quickly and cost-effectively deploy hosted services for all the constituent parts of the organizations they need to serve."
"Both BroadSoft and Telephony@Work have proven, scalable products based on innovative technology," said Scott Wharton, vice president of marketing of BroadSoft. "Our combined expertise enables carriers to offer a superior service offering that also empowers enterprise administrators and individual users to maintain direct control over their services."
CallCenterAnywhere provides all infrastructure for and applies
skills-based routing to all forms of communication, including Voice over IP calls, chat sessions with Web collaboration, Voice over Web calls and Web Callback requests. The solution also includes email management with automated analysis and auto-response as well as email routing. Also included are unified messaging, blended predictive/preview dialing, IVR, call recording/logging and real-time supervision and coaching capabilities.
About Telephony@Work
Telephony@Work, Inc. is the worldwide leader in multi-tenant IP contact center technology for enterprises and service providers. Its award-winning CallCenterAnywhere solution is deployed in both single and multi-site contact centers across the spectrum of Fortune-class companies, government and in mission-critical service provider networks. The company's adaptive CallCenterAnywhere technology enables contact center technology to be centralized without sacrificing local autonomy. Its unique adaptive architecture enables all technology-driven contact center business processes to be modified on demand at a local or global level, empowering companies to optimize resources and application performance in real-time in response to changing business conditions. For more information visit www.telephonyatwork.com.
About BroadSoft
BroadSoft's VoIP application software is revolutionizing the delivery of hosted telephony and multimedia services. Its flagship BroadWorks(R) technology empowers wireless and wireline carriers to deliver next-generation voice and multimedia applications and advanced features that increase revenue, enhance competitive differentiation and elevate customer satisfaction. BroadSoft's family of carrier-class software products delivers the scale, open architecture and reliability that the world's leading telecommunications companies demand to serve mission-critical enterprise and residential broadband customers. BroadSoft's customer base of 135 network operators, including BellSouth, MCI, Singtel, Telstra, Verizon and XO Communications leads the industry with more than 1,500,000 lines deployed. Additional information is available at www.broadsoft.com.
Telephony@Work and CallCenterAnywhere are registered trademarks of Telephony@Work, Inc. BroadSoft and BroadWorks are registered trademarks of BroadSoft, Inc. All other names are trademarks of their respective companies.
email this article