San Jose, CA, (April 10, 2003) – At today’s MySQL Users Conference and Expo, TechExcel, Inc. (Company
Profile, Past
Stories, Case
Studies), a leader in high-end, configurable and integrated CRM, help desk, and defect-tracking solutions, announced that all its products now support
MySQL, the world’s most popular open source database.
TechExcel’s support for MySQL is a significant event for the open source community. Historically, high-end CRM products, like TechExcel’s, have only supported
more expensive databases, like Oracle and MS SQL Server. An open source database server has not been an option for enterprise solutions.
“TechExcel customers have requested support for MySQL for a long time” says Tieren Zhou, president and founder of TechExcel. “We see MySQL 4.1 as an enterprise-
strength database server with the performance needed to run mission-critical business software. We have therefore included MySQL as one of the standard database
servers supported by our products. Our customers will be pleased to have an open source database option that is low-cost but does not compromise performance,
power, or reliability.”
"We are pleased to see that the high-end CRM and Help Desk solutions from TechExcel now support MySQL," says Bertrand Matthelié, director of
alliances for MySQL AB. "This confirms our strategy that by continuing to add features that mainstream customers want, MySQL is becoming a high
performance solution for enterprise use."
TechExcel’s product lines include: TechExcel FrontOffice, a complete and integrated CRM solution for marketing campaign management, sales leads generation, sales
force automation, customer support, and professional service management; TechExcel HelpDesk, a configurable help desk solution of optimizing IT service support; and
DevTrack, a defect- and project-tracking tool for software development teams. By adding support for MySQL, TechExcel enhances its products’ ODBC database
connectivity, which already supports MS SQL Server, Oracle, and MS Access.
About DevTrack – Since its introduction in 1997, DevTrack has become one of the top defect and project tracking tools on the market. Industry giants such as Hewlett
Packard, Texas Instruments, and Honeywell have all deployed DevTrack with teams of over one hundred developers. Many smaller software companies have deployed
DevTrack as well because of its unique combination of power, flexibility, and ease of use.
About TechExcel FrontOffice - TechExcel FrontOffice optimizes every aspect of a company's most important process - the Customer Lifecycle. From marketing and sales
force automation, to product tracking and customer support, TechExcel FrontOffice provides a comprehensive high-end solution.
About TechExcel HelpDesk – TechExcel HelpDesk is a high-end and configurable solution for optimizing every aspect of IT service support and internal help desk processes
including incident tracking, knowledge management, employee self-service, and asset management.
About TechExcel - TechExcel, Inc., founded in 1995 and headquartered in Lafayette, California, is a leading enterprise business software provider dedicated to creating high-
end, configurable and integrated software solutions for customer relationship management (CRM), help desk support, software development lifecycle management and defect
tracking. Its product lines include DevTrack, DownloadPlus, TechExcel FrontOffice and TechExcel HelpDesk. For more information, please visit http://www.techexcel.com.
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