Lafayette, California - February 18, 2004 - TechExcel, Inc. (Company
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TechExcel HelpDesk 5.0 represents TechExcel’s commitment to provide the market with help desk software that offers high-end features and functionality without requiring additional programming or consulting services for deployment and maintenance. While some help desk software vendors have taken the approach of providing easy to use and easy to deploy solutions by reducing process automation power and functionality, TechExcel maintains its belief that a powerful help desk solution can be developed with complete functionality and yet, still be easy to use and to deploy.
With the release of TechExcel HelpDesk 5.0, TechExcel has enhanced the Employee Web Portal to further facilitate employee self-service through an improved user interface and dynamic FAQ support. The Employee Web Portal provides employees and internal users with the ability to log support tickets, query the knowledge base, view published resolutions and FAQs, and check the status of their issues. TechExcel HelpDesk 5.0 features an improved Employee Web Portal user interface that is customizable with user definable themes. A user interface theme consists of the complete style sheet specification for every single GUI element of the Employee Web Portal so users can completely control its look and feel. Users can select from pre-installed themes, download a standard theme, or define their own user interface themes. In addition to GUI customization with themes, the Employee Web Portal also includes dynamic FAQ creation and management to provide users with more convenient access to answers to the most common self-service questions.
The TechExcel HelpDesk 5.0 release also introduces a new tool to speed evaluation and deployment of the solution. With the addition of Solution Templates, TechExcel solutions can be pre-configured to deliver powerful business configuration out-of-the-box. Solution Templates are specifically designed to support a variety of business types and by selecting the template that most closely matches their business need, users can evaluate and deploy the entire suite or individual modules quicker and easier, reducing evaluation and deployment costs while maximizing immediate gains for their investment and business efficiency. The combination of the ready-to-use business solutions with the ability to further customize and refine represents a new alternative to traditional help desk software implementations.
“Customer success begins with deployment,” says Tieren Zhou, president of TechExcel. “Solution Templates allow our customers to go live on time and on budget with an out-of-the-box solution without compromising their ability to further refine and customize their business processes.”
About TechExcel HelpDesk
TechExcel HelpDesk sets the standard for today’s high-end help desk solution: complete functionality, total process customization, affordable, easy to use, and easy to deploy. TechExcel HelpDesk provides workflow, process automation, detailed searching and reporting for IT service support and internal help desk teams, all configured with a comprehensive point-and-click administration tool.
About TechExcel
TechExcel, Inc., founded in 1995 and headquartered in Lafayette, California, is a leading enterprise business software provider dedicated to creating high-end, configurable and integrated software solutions for customer relationship management (CRM), helpdesk support, software development lifecycle management and defect tracking. Its product lines include DevTrack, TechExcel CRM and TechExcel HelpDesk. For more information, please visit .
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