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Tech24.com Teams with Microsoft to Provide Online Technical Support to MSN Internet ServiceTech24.com Announces Agreement to Provide Online Technical Support to MSN AudiencesTampa, FL November 12, 2002 -- Tech24.com, the Internet's leader in live online technical support and advice for any pc problem, today announced an agreement with MSN to feature Tech24’s online technical support. The relationship provides promotion and distribution for a co-branded version of Tech24.com.Tech24.com is now currently offering a fee-based, co-branded service that is integrated with the MSN Tech & Gadget’s channel. The millions of MSN users will be able to find Tech24 integrated within the channel and receive, for a fee, online technical support from Tech24 experts, http://tech.msn.com/. For $14.95 per session – with no time limit, subscribers can collaborate with Tech24 experts as if they were sitting next to one another using Desktop Streaming™ screen sharing technology. The screen sharing technology downloads on a customer’s screen in seconds, permitting customers and Tech24 experts to interact with mutual mouse and keyboard control in real-time, 24 hours a day, 7 days a week. “We are pleased that MSN has chosen us to offer valuable online support to their customers,” said Kirkland Desmond, Founder & CEO of Tech24.com. “Our co-branded service is just a mouse click away, ensuring trouble-free computing with an easy-to-use tech-support solution that suits their customers with all levels of experience.” “Tech24’s online support on MSN provides an immediate PC support resource for our customers,” said Parul Shah, MSN Product Manager. “This agreement is another example of the useful tools and superior technology MSN offers by allowing our customers to access live computing experts 24 hours a day that can share the mouse and keyboard and fix the computer as if the expert were sitting beside them.” About Tech24.com Founded in 1999, Tech24.com is the leading provider of web-based technical support. Utilizing DesktopStreaming™ technology, Tech24 technicians are able to have a live text chat with customers or employ screen-sharing technology via secure communication architecture. This allows our technicians to securely view and effectively fix a customer’s computer remotely. Tech24’s customers include CNET Networks (Nasdaq “CNET”) ZDNet, Symantec Corporation (Nasdaq “SYMC”), Sprint (Nasdaq “FON”) and Microsoft Corp. (Nasdaq “MSFT”) Headquarters for Tech24 is in Tampa, Florida. For more information on Tech24.com, visit www.tech24.com Other product and service names mentioned herein are the trademarks of their respective owners. Editorial Contact: Karen Ammond KBC Media Relations 856-869-9403 prpass@tech24inc.com top of page |
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