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Talisma Corp. Contact Center Suite Enables Companies to Transition to Multi-Channel Contact CentersIntegrated solution provides clear vision for transition to multi-channel contact centerSEATTLE, December 5, 2001 -- Talisma® Corporation, one of the emerging leaders in the CRM industry, today released the latest version of its CRM Contact Center Suite. Featuring a unified agent desktop, the Talisma Contact Center Suite allows customer service representatives to serve customers through all communication channels, including phone, e-mail, Web chat, VoIP, Web self help and more, and maintain a single, comprehensive view of each customer.“Talisma is one of the few companies that built an internet-enabled solution from the ground up, rather than simply adding an “e” to a collection of existing products.” said Mike McClure, vice president of Marketing for Talisma. “Our Contact Center Suite allows companies to focus on the most important “e” in the industry – EARNINGS. The tangible results that our customers are getting are further proof that Talisma’s vision is coming true.” Since Talisma’s solutions are developed from one integrated code base of software, they provide the capabilities and flexibility needed to transition to a fully integrated contact center without months of product configuration and customization. This allows a company to stay focused on operational and organizational changes that help improve the quality, consistency, and reliability of the customer experience across the enterprise. Tupperware sees benefits from Talisma deployment Tupperware has seen a reduction in both written mail and phone calls following their deployment of Talisma software. By taking advantage of today’s Internet-enabled business environment, Tupperware can now provide numerous ways for customers to contact the company or their local sales representative. In addition, Tupperware has seen other benefits from their implementation. “During the time we’ve used Talisma, we’ve significantly increased our number of repeat online buying customers. Since Tupperware provides top-of-the-line, premium-priced products, seeing growth in repeat buyers through any of our channels has a benefit,” said Martin Kertz, eCRM manager at Tupperware. Talisma Contact Center Suite – a proven performer Implemented at some of the world’s largest companies such as Sony, United Business Media, Lowe’s Companies and the American Red Cross, the Talisma Contact Center Suite is a proven solution that makes an integrated view of the customer possible. The suite tracks and documents all conversations and transactions to provide your customer service representatives (CSRs) with a full 360-degree view of each customer’s history, including all interactions with your company on any media. The result is a contact center that provides outstanding customer service through any channel at a fraction of the cost of using only traditional means. About Talisma – http://www.talisma.com Talisma Corporation is a provider of interaction-centric CRM solutions for service, sales and marketing. Talisma’s proven philosophy of rapid software deployment and use-based evolution has helped hundreds of companies create long-lasting and profitable customer relationships and see early returns on their investment. Whether hosted or installed, modular Talisma’s CRM products and services are easy to deploy, extend, integrate, and scale. The company also provides extensive training and integration services and outsourced support services. Talisma’s Outsourced Services provide skilled and knowledgeable people to support a company’s need for 24x7 worldwide support, complimenting its full suite of product offerings. Headquartered in Seattle, Talisma has more than 500 employees with offices in India, Europe, Asia and 15 cities across the U.S. The company has a rapidly growing list of more than 400 customers including Real Networks, Lowe’s Companies Inc., Air Products, MSNBC, Cooper Tires, Google, The Red Cross, EMI, Mexicana Airlines, Tupperware and BlueNile.com. Talisma is privately held with investments from Oak Investment Partners, Madrona Venture Group, Paul Maritz, SeaPoint Ventures, Cedar Grove Investments and The Carlyle Group. Editorial Contact: Jerry Johnson Talisma Corporation 425.897.3281 JerryJ@Talisma.com top of page |
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