Bellevue, WA – October 19, 2005 – Talisma (Company
Profile, Past
Stories, Case
Studies), a leading provider of enterprise Customer Interaction Management (CIM) solutions, announced today that it has signed more than 100 new customers in the first three quarters of 2005 and has doubled revenue year-to-year, documenting record growth and validating Talisma’s Customer Interaction Management market leadership.
Talisma’s continued success translates into a positive bottom line effect for its customers, as more companies are empowered to dramatically improve service quality while broadening the channels of communication they offer to their customers. For example, just one of Talisma’s customers manages more than 24 million live customer interactions annually using Talisma CIM. In addition, Talisma is rapidly expanding its Fortune 500 customer base, signing an average of one new Fortune 500 customer per month and often displacing competitive products. This demonstrates the strength of Talisma’s offering and highlights the market demand for scalable interaction management solutions.
Canara Bank, Recreational Equipment, Inc, (REI), Allscripts, ProQuest, HealthNet, and Navitus Health Solutions are among the companies that recently purchased Talisma products and services.
“Talisma allows us to support each of our customers in ways that were impossible before,” said Debbie Ludka, VP and Chief Compliance Officer at Navitus Health Solutions. “With Talisma we get a completely integrated and auditable view of our customer interactions, which is critically important in the pharmacy benefit management industry. Additionally, Talisma provides us with the ability to tailor different contact channels for members, pharmacists, providers, and clients, thus optimizing the service experience for each group.”
“We’re at a critical and exciting juncture in Talisma’s history and our footing in the market is solid,” said Dan Vetras, CEO, Talisma Corporation. “This year’s momentum is a direct result of our commitment to the Customer Interaction Management space, our dedication to support our customers’ evolving needs, and our ability to execute on key business goals. I anticipate more and more companies will turn to Talisma to enable their critical interaction management strategies.”
Talisma CIM combines a variety of powerful Internet and traditional communication channels with integrated knowledge management and advanced reporting, allowing businesses to optimize support processes, increase customer satisfaction, and reduce costs. Talisma’s scaleable and proven products are ideal for global businesses, of all sizes, looking to achieve a rapid return on investment and consistently deliver an exceptional customer experience.
About Navitus Health Solutions
Navitus Health Solutions, LLC, is a health management company specializing in pharmacy benefit management services. Navitus embraces an integrated business model based on net cost minimization, the alignment of incentives and complete transparency for its clients. Navitus is committed to lowering drug costs, improving health and delivering superior service in a manner that inspires trust and confidence. Visit Navitus at www.Navitus.com.
About Talisma
Talisma is a global provider of Customer Interaction Management solutions that enable businesses to deliver a truly exceptional customer experience. Talisma’s solutions integrate the power of email, phone, chat, and self-service with a robust and mature customer interaction management Web services platform, comprehensive analytics, and system-wide knowledgebase. Talisma's global customers include Aetna, AOL, Australian Department of Parliamentary Services, Aviva, Bank of America, Bellevue University, Canon, ChevronTexaco, Citibank, Coast Capital Savings, Daimler-Chrysler, Dell, DHL, HGTV, Intuit, Florida State University, Microsoft, MWB, St.George Bank, Siemens, Sony, Sprint, TDK, T-Mobile, US Department of State, and Yarra Valley Water. For more information, visit www.talisma.com
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