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Talisma Corporation’s CRM Suite Selected by XchangingLeading pure play business process outsourcing company selects emerging leader in the CRM marketSEATTLE and LONDON, September 9, 2002 – Talisma Corporation, one of the emerging leaders in the customer relationship management (CRM) market, today announced that its flagship service solution has been selected by Xchanging to be incorporated into Peopleportal, a fully integrated service delivery platform developed by Xchanging. Mr. Steve Bowen, Practice Director of Technology at Xchanging, said, “We went through a rigorous evaluation process when looking for a CRM solutions vendor. Talisma perfectly fit the bill, with one solution that could fulfill all our requirements across all the elements of CRM including service, sales and marketing.” Tim Vaughan, European Sales Director at Talisma, commented, “We are absolutely delighted with this win and our partnership with Xchanging since both companies represent something that is new and exciting in our respective markets. Talisma's key differentiation in the CRM market of being able to deploy flexible and intuitive CRM software rapidly was key to this success. With each win we continue to justify that what companies really want from CRM software is rapid return on investment through rapid software deployment and use-based evolution.” Xchanging’s Talisma Implementation Xchanging will use Talisma’s service solution, as part of Peopleportal, to provide better customer service across its business lines. This includes providing integrated HR Services to over 150,000 client employees and dependants; settling over $31 billion of insurance business between major international customers in a global B2B customer network comprising some 180 companies; managing over 250,000 claims a year of a combined value of $12 billion for the marine, aviation and non marine sectors of the London Insurance Market. About Xchanging - www.xchanging.com Xchanging is a leading pure-play business process outsourcing company operating human resources, procurement, customer administration and accounting services for corporate clients, taking responsibility for the entire back office function or a particular business process and managing it for them. Talisma will support Xchanging’s focus of turning internal business process costs and fixed resources into flexible external commercial services. The development of Peopleportal is part of a $20 million investment program by Xchanging over the next five years. About Talisma - www.talisma.com Talisma Corporation is a provider of customer relationship management (CRM) solutions for service, sales and marketing allowing businesses to create a complete view of customer interactions and information across a company or organization. Talisma has a proven philosophy of rapid software deployment and use-based evolution, which has helped hundreds of companies create long-lasting and profitable customer relationships and produce rapid ROI. Whether installed on site or provided in an ASP model, Talisma's CRM products and services are easy to deploy, extend, integrate, and scale. The company also provides extensive training and integration services and outsourced support services. Talisma's Outsourced Services provide skilled and knowledgeable people to support a company's need for 24x7 worldwide support, complimenting its full suite of product offerings. Headquartered in Seattle, Talisma has more than 500 employees with offices in India, Europe, Asia and the U.S. The company has a rapidly growing list of more than 400 customers including Microsoft (MSFT), Dell (DELL), Real Networks (RNWK), Click2Learn (CLKS), Air Products (APD), United Business Media (UNEWY), Business 2.0, TechRepublic/CNET (CNET), Time Life Inc., MSNBC, Cooper Tires (GTB), The Red Cross, EMI, Mexicana Airlines, Tupperware (TUP), World Wrestling Entertainment (WWE) and BlueNile.com. Talisma is privately held with investments from Oak Investment Partners, Madrona Venture Group, Paul Maritz, SeaPoint Ventures, Cedar Grove Investments and The Carlyle Group. Editorial Contact: Jerry Johnson Talisma Corporation 425.897.3281 JerryJ@Talisma.com top of page |
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