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InsuranceNoodle.com Selects Synchrony for Universal View, Customer Interaction Management SuiteE-broker selects Synchrony's eCRM solution to target small business insurance marketCincinnati, November 14, 2000 - Synchrony Communications, first to market with an integrated electronic customer interaction management software suite, today announced its customer interaction management solution has been selected by InsuranceNoodle.com, an e-broker of insurance products for small businesses. Synchrony's solution will integrate InsuranceNoodle's communication and transaction channels, providing a single view of customers whether they communicate by phone, fax, email or live chat and collaboration on the Internet.Targeting small business owners, InsuranceNoodle facilitates the process of selecting and buying the right business insurance coverage. Synchrony's solution enables InsuranceNoodle customers to have access to real-time advice and customer support from licensed insurance agents via Web chat, email or a toll-free number. Using live Web chat, InsuranceNoodle agents are able to co-browse the site with customers as well as assist the customers in completing online insurance applications. According to Don Urbanciz, InsuranceNoodle.com CEO, Synchrony's contact management and knowledge management capabilities help ensure better customer service, resulting in heightened levels of interaction. "We selected Synchrony because they have the most comprehensive web-based eCRM solution that is truly cost-effective. Synchrony enabled us to rapidly deploy a state-of-the-art service center to quickly start delivering the highest level of customer service to our Internet-savvy customers," said Urbanciz. "Utilizing Synchrony will free-up our resources, both people and capital, so that we can focus our efforts on customer acquisition and service delivery, rather than assembling new technology." As part of the agreement, InsuranceNoodle took advantage of the SynchronyNOW guarantee to implement the remote-hosted version of Synchrony's customer interaction management solution within 30 days. Synchrony's "hosted anywhere" solution is delivered as a subscription service via the Internet or as a licensed product, which provides clients with maximum flexibility. Synchrony provides the only customer interaction management suite architected completely with Sun Microsystems' Java technology from end to end, providing better integration and scalability. "As a start-up with a clear focus on quality customer service, InsuranceNoodle has made a solid business move by initiating all four communication channels from the start. This provides them with a long-term, comprehensive solution that can grow with them to meet their customers' needs," said Synchrony CEO and founder Mark Richey. "Synchrony was able to integrate InsuranceNoodle's front- and back-end systems much faster than traditional CRM providers, giving them a 360-degree view of their customer relationships." About InsuranceNoodle.com InsuranceNoodle.com, a Chicago-based insurance e-broker, is the most complete online insurance solution for small businesses - ensuring comprehensive, tailored coverage at competitive prices. Through a quick and streamlined process, InsuranceNoodle.com offers small business owners comparative quotes and purchasing, products from leading insurers such as CNA-Surety, The Hartford, AIG, St. Paul, Zurich U.S., and MOAC, real-time advice from licensed insurance advisors, and high quality customer service. For more information, visit the Web site at http://www.insurancenoodle.com or contact Rick Madock at rick@insurancenoodle.com. About Synchrony Synchrony Communications, Inc. is a leading provider of interaction management solutions for top contact centers, e-retailers, Fortune 1000 companies and business-to- business net markets. Synchrony's remote-hosted or licensed solutions help its clients manage interactions and transactions throughout their value chain. This provides a unified view of activities between customers, partners, suppliers, and employees, leading to more intelligent and integrated business decisions. It also enables consistent, quality customer service, sales and marketing across multiple communications channels: phone, fax, email and chat. Headquartered in Cincinnati, Synchrony has received funding from GE Equity, Vignette Corporation, West TeleServices, Patricof & Co. Ventures, Inc., Charles River Ventures, and Great American Insurance. Computerworld magazine named Synchrony one of the top 100 emerging companies to watch in 2000. Learn more on the Internet at http://www.synchrony.net Editorial Contact: Heather Valento Northlich Public Relations (513) 762-1726 hvalento@northlich.com top of page |
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