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Synchrony Awarded User's Choice Award at the CRM/Support Services Conference and ExpoSynchrony Honored by Users as a Top Application Service ProviderCINCINNATI - October 27, 2000 - Synchrony Communications, first to market with an integrated customer interaction management suite, was awarded the User's Choice Award at the Customer Relationship Management Support Services Conference in San Francisco. Synchrony received the Best in Class award in the hosted applications category for the remote-hosted version of its customer interaction management technology.The User's Choice awards were presented on the afternoon of October 24th by representatives of Customer Support Management magazine and RealMarket. The Users Choice Awards is the only awards program in which customer relationship management (CRM) products are judged by the end user. There were more than 168 product entries in a total of 34 categories including: Call Center Communications/CTI, Hosted Customer Management Application Services (ASP), Customer Interaction Management Solutions - Mid-Market, and Customer Satisfaction Measurement Solutions. "Of the many honors we've received this year, this one means the most. There's a lot of hype in the CRM market, but we believe that the long-term winners will be those companies that are providing a better solution," said Mark Richey, CEO and founder of Synchrony. "Synchrony is one of the only CRM providers that integrates phone, fax, email and web chat, and offers both a remote-hosted and licensed version of our solution. This award is a testament that our customers and potential users recognize the value we're providing." This year, Synchrony has been honored with several industry awards. Along with the User's Choice Award, Synchrony was named Call Center CRM Solution's Product of the Year, Communications Solutions' Expo Best of Show, Communications Solutions' Product of the Year and received the TMC CRM Excellence Award. About Synchrony Communications Synchrony Communications, Inc. is a leading provider of interaction management solutions for top contact centers, e-retailers, Fortune 1000 companies and business-to- business net marketplaces. Synchrony enables its customers to manage interactions and transactions effectively with the entire spectrum of stakeholders-customers, partners, suppliers, and employees-throughout the business value chain. As a remote-hosted or licensed solution, Synchrony provides extensive customer service, and inbound and outbound sales and marketing capabilities across multiple communications channels: phone, fax, email and chat. Headquartered in Cincinnati, Ohio, Synchrony has received funding from GE Equity, Vignette Corporation, West TeleServices, Patricof & Co. Ventures, Inc., Charles River Ventures, and Great American Insurance. Computerworld magazine named Synchrony one of the top 100 emerging companies to watch in 2000. Learn more on the Internet at http://www.synchrony.net Editorial Contact: Heather Valento Northlic Public Relations (513) 762-1726 hvalento@northlich.com top of page |
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