|
Press Release |
|||
|
Synchrony Boosts SurplusIt's Customer Interaction and Transaction RequirementsIntegrated interaction management technology to help B2B marketplace manage transactions and interactionsCincinnati, September 6, 2000- Synchrony Communications, first to market with an integrated electronic customer interaction management suite, announced today that SurplusIt.com has selected Synchrony to facilitate management of its clients and customers' interactions and transactions.An online market for surplus assets, SurplusIt.com, through its bSurplus.com and Fedsurplus.com exchanges, is set to help major corporations and government agencies sell off their surplus goods. "Synchrony's eCRM technology will integrate all channels of our clients' interactions and transactions in our competitive bidding marketplace," said Juan Ponder, SurplusIt's executive vice president of technology. Synchrony's customer interaction management software is delivered as a subscription service via the Internet, integrates all channels of client interactions (phone, fax, e-mail and Web-chat), and provides SurplusIt's customer service agents with a unified view of its clients as they conduct transactions and interactions. In accordance with the SynchronyNOW 30-day implementation guarantee, customization and first phase of implementation of technology will be completed by mid-September. "To remain a leader in the capital assets net marketplace, SurplusIt must move quickly. Because Synchrony eCRM is remote hosted and multi-tenant, it dramatically reduces implementation costs and time, and eliminates the risks of traditional customer interaction management investments," said Mark Richey, CEO and founder of Synchrony. "Net-market innovators like SurplusIt, eMation, and Dealersource.com are standardizing on the Synchrony solution because it meets the unique needs of the B2B marketplace." With customer management software architected completely with Sun Microsystems' Enterprise JavaBeans™ (EJB), and Java™ 2 Platform Enterprise Edition (J2EE), Synchrony's customer interaction management suite provides SurplusIt with the most integrated and scalable option available. At peak times, such as trading hours, SurplusIt will have the flexibility to add agents quickly just by adding an additional computer with a browser and a standard analog telephone to create a new agent desktop. About SurplusIt.com SurplusIt.com was incorporated on March 23, 2000 and the bSurplus.com site was launched August 1, 2000. SurplusIt is poised to evolve as the global leader in online transactions of surplus assets. Through its divisions, bSurplus.com and FedSurplus.com, the company focuses on the business-to-business and government surplus markets, respectively. Learn more on the Internet at www.SurplusIt.net. About Synchrony Established in 1997, Synchrony Communications is first to market with integrated customer interaction management for online and brick-and-mortar consumer and business-to-business companies worldwide. Recognized by C@ll Center CRM Solutions and Communications Solutions magazines, Synchrony's remote-hosted solution integrates and queues customer interactions across multiple channels of communication - phone, fax, e-mail and Web chat - providing a single view of the customer. Headquartered in Cincinnati, Ohio, Synchrony has received funding from GE Equity, Vignette Corporation, West TeleServices, Patricof & Co. Ventures, Inc., Charles River Ventures, and Great American Insurance. Synchrony has been named one of the top 100 emerging companies to watch in 2000 by Computerworld magazine. Learn more on the Internet at www.synchrony.net. Editorial Contact: Heather Valento Northlich Public Relations (513) 762-1726 hvalento@northlich.com top of page |
|||