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The Sutherland Group Joins the Siebel Alliance Program
Premier Professional Services Firm to Offer Siebel eBusiness Applications in a Hosted Environment
Rochester, NY - August 8, 2000 - The Sutherland Group, Ltd., a leading provider of electronic Customer Relationship Management (eCRM) professional and technology services, today announced an alliance with Siebel Systems (NASDAQ: SEBL), the world’s leading supplier of eBusiness application software. Sutherland is now recognized as a provider of Application Hosting services for Siebel eBusiness Applications.Under the terms of the agreement, Sutherland will integrate Siebel eBusiness Applications with Suthernet(tm) - the company’s high performance communications network infrastructure - to offer clients a hosted, end-to-end eBusiness solution for a fixed, monthly fee. Along with Siebel eBusiness Applications, Sutherland has selected complementary technologies from other market-leading software vendors to be a part of their Partner Consortium delivered over Suthernet(tm).
The Suthernet(tm) solution delivers multi-channel customer interaction capabilities such as IVR, universal queuing, CTI, voice/IP switching, sales force automation, customer service and support applications, Web-based lead management, Web-based self-service, interactive personalized selling, interactive conferencing, and the associated hardware and network connectivity.
Companies are now able to reduce their time-to-market by leveraging Siebel Systems’ top-tier eBusiness application software deployed over Suthernet(tm) on a monthly subscription basis, leveraging Sutherland’s software configuration, integration, and management expertise and professional services such as technical support, training, and business process management. This results in a predictable cost model, quicker deployment schedule, and more focused internal resources for the client.
Sutherland and Siebel Systems are both committed to delivering clients measurable increases in customer satisfaction, sales and marketing productivity, and return on investment. The fast, flexible, and scalable Suthernet(tm) infrastructure that Sutherland has built with their partner consortium provides companies with a very powerful alternative for the deployment of multi-channel eBusiness solutions
About The Sutherland Group, Ltd.
The Sutherland Group, Ltd., www.suth.com, is a professional services organization that enables companies to build and manage end-to-end customer relationships over the Internet by providing the IT resources, access to Suthernet(tm) - a universal communications network and technology infrastructure - and process management tools. Sutherland offers these services in a three-tier model of Consulting and Integration, Application Hosting and Business Process Management. Founded in 1986, The Sutherland Group, Ltd. is headquartered in Rochester, New York and has additional facilities in San Diego, California, Syracuse, New York, and Madras, India.
Editorial Contact:
Tim Bauza
The Sutherland Group
(800) 388-4557, ext. 6475
Tim_Bauza@suth.com
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