REDWOOD CITY, Calif., Dec. 8 -- SupportSoft, Inc. (Company
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The software solution, which has been customized to serve as Belgacom's primary corporate support portal, provides its 18,000 employees with highly personalized self-service solutions spanning 3 languages and 200 unique business applications. SupportSoft's Knowledge Center Suite also helps 500 Belgacom IT support professionals more quickly and accurately address an estimated 25,000 employee help requests for assisted-service per month.
"We began our relationship with SupportSoft because we believed in the Company's value proposition of real-time service and we continue to grow our partnership with the company based on the results their software has delivered," said Guy Rogissart, Domain Manager, of Belgacom. "With the addition of the Knowledge Center Suite to the mix of SupportSoft automated service and support solutions already in place, we're confident that we can provide an excellent support experience no matter if we're helping an employee or a Belgacom broadband customer."
Belgacom selected SupportSoft's software in association with IP Globalcare, a Belgium-based reseller and integration services provider of SupportSoft service and support automation solutions. SupportSoft software products currently in use at Belgacom, apart from the Knowledge Center Suite, include SmartAccess(TM), software for the automated installation of broadband service, the Service Automation Suite(TM) for ongoing support of broadband subscribers and the Resolution Suite(TM) for enterprise-wide support of Belgacom's employees.
"Belgacom has seen the benefits that real-time service management can provide to their broadband subscribers through use of SupportSoft's solutions. With adoption of our Knowledge Center Suite, the company can further help its customers by enabling their employees to be even more productive in their jobs," said Radha Basu, chairman and CEO of SupportSoft. "Belgacom's expanded use of the Knowledge Center Suite is a testament to the payback they have already realized with other SupportSoft applications, as well as the software's ability to improve an individual's experience using technology, whether that individual is a customer or an employee."
About Belgacom
Belgacom SA, headquartered in Brussels, the heart of Europe, is the leading supplier of global telecommunications solutions in the Belgian market. The Belgacom Group mainly offers local, intercity and international voice and data services, cellular telephone services, satellite services, carrier services and all Internet-related services. It is also the main provider of Internet access services in Belgium. Its mobile phone subsidiary, Belgacom Mobile (75% Belgacom, 25% Vodafone), had 4,147,000 customers at end 2001. Since 1996 Belgacom has been offering Belgacom World Solutions, which cover more than 220 countries and territories and through which customers can connect their various business centers based on a single telecom standard. Web site address: www.belgacom.be.
About IP GlobalCare
IP GlobalCare is a Belgium based provider of Helpdesk and Contact Center services and support automation software. IP GlobalCare's unique position allows businesses to outsource the support they want to provide to their customers or employees. On top of that, IP GlobalCare's focus on improving the end-user experience by means of automation and self-service technologies helps businesses to reduce the cost of service whilst improving end-user satisfaction. For more information, visit www.ip-globalnet.com
About SupportSoft
SupportSoft is a leading provider of real-time service management (RTSM(TM)) software designed to accelerate and automate enterprise technical support, customer service and IT infrastructure management. Enterprises that have purchased our products and services include: ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that have purchased our products to provide outsourced services to enterprises include: Accenture, ACS, CompuCom, CSC and IBM Global Services. Digital service providers incorporating our software into their service offerings include: Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, SBC Communications and TeliaSonera. For more information, please visit www.supportsoft.com.The software solution, which has been customized to serve as Belgacom's primary corporate support portal, provides its 18,000 employees with highly personalized self-service solutions spanning 3 languages and 200 unique business applications. SupportSoft's Knowledge Center Suite also helps 500 Belgacom IT support professionals more quickly and accurately address an estimated 25,000 employee help requests for assisted-service per month.
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements are statements that relate to future events and include, but are not limited to, the expected benefits and usage of our products. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to: our ability and our customers' ability to achieve broad adoption and acceptance of our support and service automation products and services, the inability of our software to operate with hardware and software platforms that are used by our customers now or in the future, system failures that may cause an interruption in our customers' ability to use our products or services, the ability of our software to produce productivity gains by our customers' employees as well as other risks detailed from time to time in our SEC filings, including those described in the section "Management's Discussion and Analysis of Financial Condition and Results of Operations -- Other Factors Affecting our Business and Operating Results" in our Annual Report on Form 10-K, and Quarterly Report on Form 10-Q. Statements included in this release are based upon information known to SupportSoft as of the date of this release, and SupportSoft assumes no obligation to update information contained in this press release.
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