SupportSoft Chosen as Finalist for 'Top 100 Innovators' by Red Herring Magazine (email this article)

REDWOOD CITY, Calif., Nov. 16 /PRNewswire-FirstCall/ -- SupportSoft (Company Profile, Past Stories, Case Studies), Inc. (Nasdaq: SPRT - News), a leading provider of Real-Time Service Management (RTSM(TM)) software, today announced that Red Herring magazine has named the Company a finalist for its Red Herring Top 100 Innovators award. Over 1,200 entries from across the United States were considered by this year's selection committee.

SupportSoft's achievement as a finalist came only after the Red Herring editorial team's rigorous review of all nominations, the first phase of the magazine's two-step selection process. Criteria for evaluating the final 100 winners focus on innovation and pioneering -- within a solution, product, strategy or a service category.

The Red Herring list of the technology Top 100 Innovators is the industry's definitive list of technology companies impacting the marketplace; it rewards companies that have achieved breakthroughs and demonstrate leadership. The Red Herring Top 100 Innovators will be made public at the Red Herring Fall 2004 Conference in Monterey, California, Dec. 6-8, 2005.

About SupportSoft
SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to ease enterprise technical support, provide for IT endpoint automation and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera and UPC. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, BT, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include Accenture, ACS, CGI, CompuCom, CSC and IBM Global Services. For more information, visit www.supportsoft.com.