Real-Time Service Management Takes Center Stage at 5th Annual SupportSoft UserForum (email this article)

REDWOOD CITY, Calif., Oct. 25 /PRNewswire-FirstCall/ -- SupportSoft (Company Profile, Past Stories, Case Studies), Inc. (Nasdaq: SPRT - News), a leading provider of Real-Time Service Management (RTSM(TM)) software, today welcomed hundreds of customers, partners, industry leaders and analysts from around the world to its fifth annual UserForum 2004. Attendees at this year's conference, which runs through Wednesday, October 27th in San Jose, California, will share insights on building a real-time enterprise through the use of service automation and endpoint automation software. Leading Global 2000 enterprises and digital service providers will keynote the conference on subjects addressing the need for proactive service management, driven by the increased convergence and complexity of technologies, and related business processes. They will also review how Real- Time Service Management can play a role in both corporate and home environments -- and everywhere in-between.

SupportSoft customers presenting at the event include, among others, 3M, Belgacom, BellSouth, Comcast, Cox Communications, Fidelity Investments, HP, IBM, Lockheed Martin, Microsoft, Scientific-Atlanta, Siebel Systems, Time Warner, UPC chello, and Washington Mutual. Additionally, industry analysts from the Yankee Group, Meta Research and Enterprise Insight will discuss how Real-Time Service Management can make a measurable improvement in a company's business performance.

Selected presentation highlights of the SupportSoft UserForum 2004 include topical viewpoints from business leaders such as:

-- Time Warner Cable senior vice president, David Temlak, will speak about "Achieving Top Speed in Customer Satisfaction," on Tuesday, October 26 at 10:30 a.m.

-- Fidelity Investments senior vice president, Earl Hoskins, will speak about how "Fidelity Keeps IT Faith by Insourcing for Reduced TCO," on Wednesday, October 27 at 9:00 a.m.

-- Microsoft program manager, Anne Legato, will lead a discussion on the deployment of Microsoft Windows XP SP2 entitled, "Fortifying the Desktop: An Insider's View of What's Ahead," on Wednesday, October 27 at 10:45 a.m.

-- AlwaysOn Network and Red Herring founder, Tony Perkins, will moderate a panel entitled, "Pancakes with Perkins: Getting to the Endpoint," joined by panelists from JMP Securities, the Yankee Group and Red Herring magazine on Wednesday, October 27 at 7:30 a.m.

"The SupportSoft UserForum 2004 brings together the companies that are re- defining endpoint and service management. Whether it's taking a proactive approach to avoiding problems through endpoint automation or automating service delivery in response to technical issues, attendees understand that by investing in technology to keep technology working, they can gain competitive advantage," said Radha Basu, chairman and CEO of SupportSoft. "In a world where technology of all kinds has become essential to our professional and personal lives, just as essential is the ability to keep technology up and running as effortlessly as possible in real time. This year's UserForum 2004 will showcase the companies and innovative solutions that are making it happen."

Registration for SupportSoft UserForum 2004 can be made at http://www.supportsoft.com/userforum04/registration.html . Interested parties may also call the SupportSoft UserForum 2004 Hotline at 1-800-972-8648 (US and Canada) or 650-762-2611 (International), or via e-mail to: ssforum04@eventreg.com.

About SupportSoft
SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to ease enterprise technical support, provide for IT endpoint automation and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera and UPC. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize our solutions to provide outsourced services to their enterprise customers include Accenture, ACS, CGI, CompuCom, CSC and IBM Global Services.