SupportSoft and Clorox to Share Insights on IT Infrastructure Automation at ITIM Conference & Expo  (email this article)

REDWOOD CITY, Calif., Oct. 14 /PRNewswire-FirstCall/ -- SupportSoft (Company Profile, Past Stories, Case Studies), Inc. (Nasdaq: SPRT - News), a leading provider of Real-Time Service Management (RTSM(TM)) software, together with The Clorox Company will co-present their perspectives at the 2004 IT Infrastructure Management Conference & Expo on how to overcome the challenges of managing a wide array of complex and changing IT assets through the use of automated solutions to identify, diagnose and resolve technical problems in real time.

For example, according to Gartner, Inc., the need for IT applications support has risen 700% since 1985 and accounts for the majority of enterprise support issues. Whether it's getting more efficiency out of the IT asset tracking and discovery process, empowering support representatives to provider faster, better answers to employees, or providing access to knowledge-enabled self-service, finding the right solution to technical problems can be daunting, especially in the face of more computing devices, more mobile usage and more ways to connect to the enterprise network -- whether wired or wireless.

WHAT:
Joint presentation, "Enterprise Management with Support
Automation ~ A Customer Case Study"

WHERE:
HDI's IT Infrastructure Management Conference
October 12-15, Mandalay Bay Resort, Las Vegas, NV http://www.thinkhdi.com/ITIM2004/session.aspx?SessionID=384

WHO:
Greg Fisher, Manager of Product Marketing, Enterprise
Solutions, SupportSoft
Steve Bayles, IT Operations Manager, The Clorox Company

WHEN:
Thursday, October 14, 2004, 10:00:00 a.m. - 11:15:00 a.m. PDT

About SupportSoft
SupportSoft (Nasdaq: SPRT - News) is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to ease enterprise technical support, provide for IT endpoint automation and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers.

Digital service providers benefiting from SupportSoft solutions include Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera and UPC. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include Accenture, ACS, CGI, CompuCom, CSC and IBM Global Services. For more information visit www.supportsoft.com.