Broadband World Forum, Venice, Italy - September 22, 2004 – SupportSoft (Company
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TDC Solutions intends to use SupportSoft’s Service Automation Suite™ to provide assisted service and self-service solutions to ensure DSL subscribers can access the most effective support channel for their individual needs. Irrespective of their support choice, customers can receive help that is intelligent, personalized and automated for real-time issue diagnosis and resolution. As DSL customer requirements grow more complex with the addition of new products and less technically knowledgeable customers, SupportSoft’s Real-Time Service Management software platform can provide TDC Solutions with a proven, highly scalable service automation approach that can meet anticipated subscriber demand for future services.
TDC Solutions is the second subsidiary within TDC Group to select SupportSoft software to enhance customer experience (see press release issued August 11, 2004, Titled: SupportSoft Extends Broadband Reach in Europe with TDC Cable TV).
TDC Solutions also selected SupportSoft SmartAccess™, which automates the installation of a DSL connection and SupportSoft HomeNet™, which automates the installation and management of a home network. For TDC Solutions’ high speed data customers in Denmark, this means that they can be up and running with their new DSL connection faster and, once installed, they can expect a more reliable and enjoyable broadband experience.
“At TDC Solutions we have built our business by taking exceptional care of our customers,” said Per Rasmussen, Vice President of Online Services at TDC Solutions. “They are using their broadband connections to change the way they interact with computing technology and the Internet. TDC Solutions aims to keep step with its subscribers by providing a SupportSoft service automation solution that can help us transform high customer care by making broadband installation faster plus provide more personal and rewarding ongoing service for our high speed data services.”
“Denmark has historically been seen as the bridge between continental Europe and the Nordic region. To be selected by Denmark’s leading DSL service provider is another step across that bridge for SupportSoft, in moving from being the leading provider of broadband service automation solutions for the Nordic countries to the same position throughout Europe,” said John Van Siclen, Senior Vice President of Worldwide Sales and Services. “We look forward to partnering with TDC Solutions in helping them effectively and efficiently grow their customer relationships.”
About TDC
TDC is a Danish-based provider of communications solutions with significant presence in selected markets in Northern and Central Europe. TDC is organized as six main business lines; TDC Solutions, TDC Mobile International, TDC Switzerland , TDC Cable TV, TDC Directories and TDC Services. TDC was privatized in 1994 and the shares are held by individual and institutional shareowners primarily in Europe and USA.
About SupportSoft
SupportSoft (Nasdaq: SPRT) is a leading provider of Real-Time Service Management (RTSM™ ) software designed to ease enterprise technical support, provide for IT endpoint automation and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera and UPC. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize our solutions to provide outsourced services to their enterprise customers include Accenture, ACS, CGI, CompuCom, CSC and IBM Global Services.
This press release contains forward-looking statements that relate to future events and include, but are not limited to, the expected benefits of our products and the expected usage of our products by the named customer. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements, including, but not limited to: our ability and our customer’s ability to achieve broad adoption and acceptance of our products, the compatibility of our software with hardware and software platforms that are used by our customers and their subscribers now or in the future, system failures that may cause an interruption in our customer’s ability to use our products or services, the ability of our software to produce results for our customer’s subscribers, competition, as well as other risks detailed from time to time in our SEC filings. Statements included in this release are based upon information known to SupportSoft as of the date of this release, and SupportSoft assumes no obligation to update information contained in this press release.
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