REDWOOD CITY, Calif., Sept. 16 /PRNewswire-FirstCall/ -- Radha Basu, chairman and CEO of SupportSoft (Company
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Studies) , Inc. (Nasdaq: SPRT - News), will chair a panel discussion on "Broadband Futures, Realizing the Vision" at the Broadband World Forum in Venice, Italy on September 23. The Broadband World Forum is an industry leading event that unifies the global communications industry in bringing together over 1,800 executives from more than 70 different countries, underlining the global interest in broadband technology for consumer and business use.
Ms. Basu will lead a group of industry thought-leaders from Bell Canada, TeliaSonera, Nortel Networks, Marconi, Tiscali and Samsung in discussing issues that will shape the future of broadband delivery. The discussion will include evaluation of how receiving "triple play," broadband bundled with voice and video services, from one service provider is impacting resources and, most critically, the customer experience.
"With broadband adoption accelerating worldwide, new business opportunities for broadband service providers are emerging in ways never before imaginable. The triple play of VoIP, video and high speed data availability from one service provider is fast becoming a reality, presenting service providers with more opportunities than ever before for customer acquisition and revenue growth," said Radha Basu, chairman and CEO of SupportSoft. "However, key to realizing these opportunities is creating a great customer experience. New infrastructure, new technologies and new ways to provide automated service delivery will be essential to profitably scale to meet the potential of a triple play future. Only at Broadband World Forum can you find the most important industry thought-leaders discussing these and other topics that will shape the digital home and business of tomorrow."
SupportSoft is a leading provider of customer service and support automation software, which enables DSL and cable service providers worldwide to provide their subscribers with a single, automated support experience for high speed data, video and VoIP services, helping result in greater operational efficiency, higher customer satisfaction and increased adoption of "triple play" services. SupportSoft products all embrace the Company's "Digital 360" vision by providing the solution framework to more effectively manage both the "last mile" of the service provider's network and devices within the customer premises, with a single, integrated set of IP-based service automation tools to manage, diagnose and resolve customer problems in real time.
WHAT: Plenary Panel
Broadband Futures - Realizing the Vision
Chairperson: Radha Basu, Chief Executive Officer,
SupportSoft
WHERE: Broadband World Forum
Palazzo Del Casino and Cinema, Venice Lido, Italy
To register for the conference or for more information, visit
www.iec.org/events/2004/bbwf
WHO: Panelists scheduled to join Basu are:
-- Carl Condon of Bell Canada
-- Vikki Hara of TeliaSonera
-- Brian W. McFadden of Nortel Networks
-- Michael Parton of Marconi
-- Salvatore Pulvirenti of Tiscali Corporate
-- Hung Song, V.P. Global Marketing, Samsung
WHEN: Thursday, 23 September
9:00 - 10:30 a.m.
About Broadband World Forum
Broadband World Forum is produced by the IEC (www.iec.org), a non-profit, university-affiliated organization dedicated to catalyzing positive change in the information industry. The IEC, which is headquartered in Chicago, conducts research, develops educational forums and provides Web-based learning programs.
About SupportSoft
SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to ease enterprise technical support, provide for IT endpoint automation and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera and UPC. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize our solutions to provide outsourced services to their enterprise customers include Accenture, ACS, CGI, CompuCom, CSC and IBM Global Services.
This press release contains forward-looking statements including, but not limited to, statements related to the opportunity for service providers to improve customer acquisition and revenue growth and the expected capabilities for SupportSoft solutions. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements. These risks and uncertainties include, but are not limited to: SupportSoft's ability to successfully integrate with its newly acquired technology, our ability to manage growth effectively, the ability of the software to operate with hardware and software platforms that are used by our customers and their subscribers now or in the future, the technical challenges and time and effort involved in the deployment of the services and our solutions, our ability and our customers' ability to achieve broad adoption and acceptance of their services and our solutions, the rapid pace of technological change, as well as other risks detailed from time to time in its SEC filings. Statements included in this release are based upon information known to SupportSoft as of the date of this release, and SupportSoft assumes no obligation to update information contained in this press release.
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