SupportSoft and Fidelity Investments Discuss Insourcing for Reduced TCO at the CIO 100 Symposium  (email this article)

REDWOOD CITY, Calif., Aug. 23 /PRNewswire-FirstCall/ -- SupportSoft (Company Profile, Past Stories, Case Studies), Inc. (Nasdaq: SPRT - News), a leading provider of Real-Time Service Management (RTSM(TM)) software, together with Fidelity Investments, will deliver a presentation on how defying the trend toward outsourcing to reduce IT operational expense takes courage, a good plan and innovative technology to ensure that the IT organization is aligned with business goals. The joint presentation will discuss how Fidelity is transforming the delivery of IT technical support through Web self-service, self-healing solutions, remote problem resolution and more, all at a cost below that of an outsourced alternative.

Fidelity Investments is one of the world's largest services providers, helping both individuals and institutions meet their financial objectives. While Fidelity's business has evolved over the years to meet changing customer needs, it has never changed its commitment to continuous improvement and state-of-the-art technology. Fidelity is responsible for many innovations that are industry standards today.

WHAT: Joint Fidelity and SupportSoft presentation:
"Fidelity Keeps IT Faith by Insourcing for Reduced TCO"

WHERE: CIO 100 Symposium & Awards Ceremony, The Broadmoor, Colorado
Springs, CO
http://www.cio.com/conferences/home.html?ID=4

WHO: Earl Hoskins, Senior Vice President of Desktop Services,
Fidelity Investments
Chris Grejtak, Senior Vice President, SupportSoft

WHEN: Monday, August 23rd, 12:30 p.m. - 1:00 p.m. MDT

About SupportSoft
SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to accelerate and automate enterprise technical support, customer service and IT infrastructure management. Enterprises that have purchased our products and services include: ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that have purchased our products to provide outsourced services to enterprises include: Accenture, ACS, CGE&Y, CGI, CSC and IBM Global Services. Digital service providers incorporating our software into their service offerings include: Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera and UPC. For more information visit www.supportsoft.com.