REDWOOD CITY, Calif., Aug. 11 /PRNewswire-FirstCall/ -- SupportSoft (Company
Profile, Past
Stories, Case
Studies), Inc. (Nasdaq: SPRT - News), a leading provider of Real-Time Service Management (RTSM(TM)) software, today announced that TDC Cable TV, a subsidiary of TDC Group and one of the largest Nordic cable providers, has licensed SupportSoft software to help its almost 1 million subscribers get up and running more quickly when they require a high-speed Internet connection. The SupportSoft software, which also provides for automated installation and maintenance of a home network, is further designed to extend more comprehensive self-service functionality for problem diagnosis and resolution to TDC Cable TV's Webspeed subscribers.
TDC Cable TV plans to deploy SupportSoft SmartAccess(TM) software to ease home broadband adoption by providing automated installation and activation for new subscribers. SupportSoft's SmartAccess solution enables new TDC Cable TV broadband customers to automatically determine if their computing system qualifies for a high-speed connection, and if so, quickens the installation process by allowing for automated self-installation. Once connected, if the subscriber chooses to install a wired or wireless home network for file or print sharing within the household, TDC Cable TV can assist through use of SupportSoft's HomeNet solution, which offers TDC Cable TV customers an easy way to pre-qualify, install, configure and receive ongoing support for a home network.
SupportSoft's service automation solutions are designed to assist TDC Cable TV's Webspeed subscribers to more quickly resolve support issues, helping to increase customer satisfaction while decreasing operational costs. For example, SupportSoft's Subscriber Agent software, which TDC Cable TV plans to roll out to all existing and new customers, can transparently diagnose a problem and provide an automated "self-healing" repair. In doing so, SupportSoft Subscriber Agent makes self-service a more rewarding experience by enabling broadband subscribers to understand and manage their own connection.
"A key to TDC Cable TV's rapid broadband growth of over 88% in 2003 alone has been to give our subscribers more choice in the services we provide. Enhanced customer service for Webspeed subscribers is the latest example of this commitment," said Jeanette D. Hartz VD of Product Management TDC Cable TV A/S. "With the help of SupportSoft, we plan to add new automated self-service channels to create an even greater broadband experience for our Webspeed customers while containing costs. At TDC Cable TV we firmly believe that customers want proven technology that can help them manage their lives better, not technology that manages them."
"SupportSoft is excited to work with yet another leading European broadband provider in TDC Cable TV. We share their commitment to creating a great experience for their broadband customers," said Radha Basu, chairman and CEO of SupportSoft. "With SupportSoft's new presence in Denmark we are now helping high speed data providers in every Nordic country to achieve the same great results that TDC Cable TV plans to accomplish."
About TDC Cable TV
TDC Cable TV, a subsidiary of TDC Group installs and operates cable-TV network and access lines in Denmark. Altogether, the network provides TV signals and broadband Internet access for 37.5% of Danish households.
By year end 2003, more than 117,000 customers were using our cable-modem solutions for Internet access, up 88.7%, making TDC Cable TV the largest Nordic cable Internet provider. In total, no less than 88.2% of TDC Cable TV's Internet customers are using do-it-yourself provisioning solutions.
TDC Cable TV's dedication to continuously expanding and upgrading the high capacity and very cost-effective coax network is reflected in the success and growth of the Internet access customer base. This ensures ample capacity and new opportunities for future broadband solutions and services.
About SupportSoft
SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to accelerate and automate enterprise technical support, customer service and IT infrastructure management. Enterprises that have purchased our products and services include: ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that have purchased our products to provide outsourced services to enterprises include: Accenture, ACS, CompuCom, CSC and IBM Global Services. Digital service providers incorporating our software into their service offerings include: Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, TeliaSonera and UPC. For more information, visit www.supportsoft.com.
This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements are statements that relate to future events and include, but are not limited to, the expected benefits of our products and the expected usage of our products by the named customer. Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in these forward-looking statements, including, but not limited to: our ability and our customer's ability to achieve broad adoption and acceptance of our products, the compatibility of our software with hardware and software platforms that are used by our customers and their subscribers now or in the future, system failures that may cause an interruption in our customer's ability to use our products or services, the ability of our software to produce results for our customer's subscribers, competition, as well as other risks detailed from time to time in our SEC filings. Statements included in this release are based upon information known to SupportSoft as of the date of this release, and SupportSoft assumes no obligation to update information contained in this press release.
email this article