Press Release - GeoQuest

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Schlumberger Operating Unit Voted Best in Customer Support

GeoQuest Customer Support Given STAR Award

HOUSTON, December 13, 1999—Schlumberger announced today that its GeoQuest operating unit is a 1999 winner of the 10th annual Software Technical Assistance Recognition (STAR) Award. GeoQuest is the only company in the oil and gas industry to win this prestigious award.

Sponsored by the Software Support Professionals Association (SSPA), the STAR Award recognizes customer service excellence among software support professionals. The award has become a coveted prize since the SSPA established the program in 1990.

“Even though this company develops and supports a very complex package to petroleum companies to optimize the value of their oil and gas reservoirs, GeoQuest has accomplished some impressive numbers for real-time support, a short average response rate, a very high call answer rate and 97% customer satisfaction rating,” said Bill Rose, SSPA founder and executive director. “To support the complex products they have and to reach these numbers is reflective of why they are a 1999 STAR Award winner in the Complex Support Category.”

STAR Award winners are chosen by a peer group of SSPA Advisory Board members. SSPA rules require that companies in the complex support category must illustrate a consistently high level of support for mission-critical applications used in scientific, engineering, health care or other highly technical environments. Winning companies in this category must prove that the products they support are indeed complex and that the support requires specialized higher education skills.

“This award is a recognition of the outstanding work that our support staff provides to our customers 24 hours a day, seven days a week, ” said Jim Strickland, manager of GeoQuest Customer Support in North America. “High quality support is a cornerstone of management philosophy at GeoQuest.

“We want to thank the SSPA for the opportunity to compete for this most prestigious award.”

Founded in 1989, SSPA represents over 6,000 service executives in over 500 member companies worldwide. SSPA gives software services and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to http://www.supportgate.com

The SSPA press release announcing all of the STAR Award winners, including GeoQuest, can be found at http://www.supportgate.com/horizons/star_award_release.html

GeoQuest, an operating unit of Schlumberger, is the E&P industry leader for the supply of integrated software systems and data management solutions to assist petroleum companies in optimizing the value of their oil and gas reservoirs. Schlumberger—the leading supplier of services and technology to the international petroleum industry—operates offices, service locations, and research and development facilities around the world.

For additional information on GeoQuest, access the GeoQuest web page through Connect Schlumberger at http://www.connect.slb.com

Editorial Contact:
Susan Ganz
GeoQuest
(713) 513-2480
sganz@houston.geoquest.slb.com

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