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Trend Micro Is First Antivirus Software Vendor to Earn Prestigious Support Center Practices (SCP) CertificationCertification recognizes Trend Micro for enterprise support excellenceCupertino, CA – 12/19/02 - Trend Micro Inc.(NASDAQ: TMIC, TSE: 4704), a worldwide leader in network antivirus and Internet content security, announced today that its U.S. Premium Support organization has achieved the prestigious Support Center Practices (SCP) Certification and is the first support group for an antivirus software vendor to receive such recognition. Trend Micro was awarded the certificate shortly after the extensive audit of its Lake Forest, CA support center. The SCP certification measures the effectiveness of customer support based upon a stringent set of performance standards that represents the best practices in the industry.“We are proud to be the first antivirus software vendor to earn an SCP certification. This is global confirmation that Trend Micro has the people, the training, the processes and the infrastructure that can generate the highest levels of satisfaction among our premium support customers,” said Hammud Saway, Global Director of Premium Services, Trend Micro. “For Trend Micro, delighting customers with our world-class service and support are key differentiators, reflected in our consistent, 98% customer contract renewal rates since 1999.” SCP Certification is an internationally-recognized standard developed by the Service & Support Professionals Association (SSPA) and a consortium of IT companies, together with Service Strategies Corporation (SSC), with the objective of creating a globally recognized quality certification for Support Centers and to provide a standard method of benchmarking Support Center practices (www.servicestrategies.com/certifications.cfm). “SCP Certification has established itself as the global standard for service quality and is being rapidly adopted by leading technology companies,” said Bill Rose, founder and executive director of the Service & Support Professionals Association (SSPA). “Trend Micro demonstrated a clear commitment to customer satisfaction and continuous improvement, and can be proud to be placed among the industry leaders in service excellence through their attainment of SCP Certification.” About Trend Micro Premium Support The Trend Micro™ Premium Support Program (PSP) offers proactive, personalized services combining fast response times with antivirus, technical, and computer security expertise, to quickly address issues and deliver antivirus and product knowledge at every service level. The company also offers customers the industry’s first virus-response service-level agreement (SLA) guarantee. The Trend Micro Premium Support Program presents a range of technical support offerings, at Priority, Silver, Gold, Platinum and Diamond levels, to help more than 400 U.S. enterprises maximize their security investments and protection worldwide. These services are backed by TrendLabs, a leading center for antivirus research and support. About Trend Micro Trend Micro is a leader in network antivirus and Internet content security and services. The Tokyo-based corporation has its North American headquarters in Cupertino, CA and business units worldwide. Trend Micro products and services are sold directly, through corporate, value-added resellers and managed service providers. For additional information and evaluation copies of all Trend Micro products, visit www.trendmicro.com. Editorial Contact: Ron Johnson SSPA 909.244.7002 rjohnson@thesspa.com top of page |
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