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DECISIONONE HONORED BY SOFTWARE SUPPORT ASSOCIATION

Leading help desk services expert captures STAR award

Frazer, PA (December 7, 1999) – DecisionOne Corporation today announced that it has again been selected by the Software Support Professionals Association (SSPA) to receive one of the organization’s prestigious STAR (Software Technical Assistance Recognition) awards. For the second consecutive year, DecisionOne was chosen by the association as the Internet Service Provider of the Year.

The STAR awards are awarded annually by the SSPA to IT services companies that distinguish themselves in software and technical support. To qualify for a STAR award in the SSPA’s Internet service category, a company must demonstrate an outstanding level of customer satisfaction and retention in an environment of high customer interactions. Factors influencing the decision include data which demonstrates support metrics, customer call handling performance, comprehensive service offerings and customer satisfaction resulting in customer loyalty to its service.

“The STAR awards are the IT services and support industry’s equivalent to Hollywood’s Academy Awards,” said Tom Farrell, DecisionOne’s senior vice president, End User Support Services. “Receiving top honors for Internet service is an affirmation of our strong commitment to this rapidly growing market and the resources we have dedicated to it, both in technology and personnel. DecisionOne will continue to enhance our Web-related support programs in order to deliver comprehensive call center solutions to end users who work in multivendor, multi-platform environments.”

“DecisionOne shares SSPA’s vision in delivering quality, effective and innovative services to their customers,” adds Bill Rose, SSPA Founder/Executive Director. “DecisionOne’s strategic business unit, End User Support Services (EUSS) has demonstrated this commitment by supplying services that offer the highest level of customer satisfaction to the customers of ISPs and Internet software vendors. DecisionOne is certainly deserving of a SSPA STAR Award for the second year in a row.”

DecisionOne’s End User Support Services operates six state-of-the-art call centers on a “24 by 7” basis and fields more than 450,000 calls a month. The company employs more than 1000 professionally trained specialists nationwide, and supports a broad range of Internet service providers, Internet application providers, E-commerce organizations, Original Equipment Manufacturers (OEMs), software publishers, distribution companies and resellers. Offerings include technical product support, customer service, and fulfillment/sales services. DecisionOne is designated as a Microsoft Certified Support Center and Lotus Authorized Support Center.

About SSPA
Founded in 1989, SSPA represents over 6,000 service executives in over 500 member companies worldwide. SSPA gives software services and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com.

About DecisionOne
Employing nearly 5,000 people, DecisionOne is the largest independent provider of multivendor computer maintenance and technology support services in North America. Headquartered near Philadelphia, PA, the Company provides services for a broad range of computing environments, from the data center to the desktop, through one of the industry’s largest service infrastructures. DecisionOne has an impressive roster of customers, representing more than 50 percent of Fortune 1000 companies.

More information on DecisionOne services can be found on the Company’s web site at http://www.decisionone.com.

Editorial Contact:
William J. Beaumont
DecisionOne
(610) 725-2510

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