SSPA Europe Forms Advisory Board

“SSPA Europe is establishing a first-class Advisory Board who will help guide our organization into the future,” said Bill Rose, SSPA Founder/Executive Director. “Real- world insight from service executives who live and work in the European Community is essential to the success of the SSPA Europe.”

Named to the Advisory Board are:

Marc de Guiran, Director, Customer Support & Training Programs, AspenTech Europe S.A./N.V.
Brussels, Belgium

Aydin Erol, Manager, Customer Services, S.W.I.F.T.
La Hulpe, Belgium

Joop Heijenrath, President Europe, Stream International
Amsterdam, The Netherlands

Patrick Schneider, Senior Manager, European Technical Support, Rational Software
Schiphol-Rijk, The Netherlands

Richard Wilkinson, European Customer Support Director

Bill Rose, Founder/Executive Director, SSPA
San Diego, CA

Ulrike Hinz, Director, Support Services EMEA, BMC Software
Ratingen, Germany

Kevin Page, Global Customer Support Process Manager, Mentor Graphics (U.K.) Ltd.
Berkshire, England

Candle Service Ltd.
Camberley, Surrey

Dave Winpenny, Senior Director, International Technical Support, VERITAS Software
Reading, Berkshire UK

John Hamilton, President, Service Strategies Corporation
San Diego, CA

The Advisory Board serves as a key component of the organization, helping guide the direction SSPA Europe takes and roles SSPA Europe plays for Members. They will be involved in helping set agendas for SSPA Europe Executive Forums, speaking at the Events, reviewing SSPA Europe Member benefits, judging SSPA Europe Awards Programs and provide the critical link between SSPA Europe and SSPA North America. Through their efforts, they will help expand the Membership benefits and maintain SSPA Europe as the Number One Member Association in the European service and support industry.

The next SSPA Europe Executive Forum will be held in Dublin, April 2001. Additional Events will be held in 2001 in England and Germany. For more information and to register for the SSPA Europe Executive Forums, visit www.supportgate.com.

About SSPA Europe:
SSPA Europe was formed to provide membership opportunities, local conferences and networking for European service managers. SSPA North America and SSPA Europe have joined together through online services at www.supportgate.com. Together they will host a series of virtual round table meetings and Member2Member Information Exchanges that will allow everyone to cross all borders and truly become an international association. For more information, please call SSPA Europe at 44 1462 490 489. Or send an email to sspae@supportgate.com.