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AspenTech Earns Prestigious Support Center CertificationSupport Center Practices Certification recognizes AspenTech for delivering top quality customer supportCAMBRIDGE, MA—December 12, 2002 - Aspen Technology, Inc. (Nasdaq: AZPN) today announced that its Customer Support Group has achieved certification under the prestigious Support Center Practices (SCP) Certification program. AspenTech achieved certification after an extensive audit of their Houston, Seattle and Cambridge support centers. SCP Certification quantifies the effectiveness of customer support based upon a stringent set of performance standards and represents the best practices in the industry.“We are pleased to meet the rigorous requirements of the SCP program,” said David McQuillin, President and CEO of AspenTech. “Our customers require comprehensive, enterprise-wide support to ensure they derive maximum value from our Engineering and Manufacturing/Supply Chain solutions. This certification is a reflection of the truly superior service provided by our dedicated Customer Support Group in meeting and exceeding those needs.” SCP Certification, an internationally recognized standard created with the Service & Support Professionals Association (SSPA) and a consortium of leading technology companies, defines best practices for delivering world-class technology support. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality programs, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of over 100 business elements defined in the program. In addition, certified companies must demonstrate their commitment to high performance standards through annual re-certification audits. The SCP community is comprised of approximately 100 leading technology companies representing more than 200 support centers located across North and South America, Europe and the Asia Pacific region. “Aspen Technology’s Customer Support Group is to be congratulated on successfully attaining their first SCP certification for their Houston, Seattle and Cambridge support centers,” said SCP Auditor Dennis K. Fukuyama, Senior Consultant, Service Strategies Corporation. “The group’s management team has worked extremely hard at building an organization that meets and exceeds the expectations of their customers. This is supported by the fact that 96% of their customers indicate that they are more than satisfied with the support services provided by this team of individuals. There is no questioning this team’s commitment to continuously improving their operations and the levels of service they provide their customers. I look forward to their continued success.” AspenTech joins the ranks of leading technology companies that have achieved SCP Certification. Currently, over 80 companies representing over 200 support centers around the world are participating in the SCP program. These companies include industry leaders such as CompuCom Systems, Inc., Xerox Corporation, Rockwell Automation, Mentor Graphics Corporation, Cognos Inc., McKesson Corporation, Stream International and Lockheed Martin Inc. About Support Center Practices (SCP) Certification The Support Center Practices Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and 35 of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering World Class support. The SSPA represents nearly 20,000 service executives in 2,400 support centers worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. For more information about SSPA, visit http://www.theSSPA.com. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858-674-4864 or visit http://www.scpcertification.com/scp. About AspenTech Aspen Technology, Inc. is a leading supplier of enterprise software to the process industries, enabling its customers to increase their margins and optimize their business performance. AspenTech's engineering solutions, including Hyprotech's technologies, help companies design and improve their plants and processes, maximizing returns throughout their operational life. AspenTech's manufacturing/supply chain solutions allow companies to run their plants and supply chains more profitably, from customer demand through to the delivery of the finished products. Over 1,200 leading companies rely on AspenTech's software every day to drive improvements across their most important engineering and operational processes. AspenTech's customers include: Air Liquide, Aventis, Bayer, BASF, BP, ChevronTexaco, Dow Chemical, DuPont, ExxonMobil, GlaxoSmithKline, Lyondell Equistar, Merck, Mitsubishi Chemical, Shell, Southern Company, TXU Energy and Unilever. For more information, visit www.aspentech.com. Editorial Contact: Ron Johnson SSPA 909.244.7002 rjohnson@thesspa.com top of page |
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