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SSPA ANNOUNCES UK BUSINESS PARTNER TO DELIVER AND SUPPORT MEMBER BENEFITS AND CERTIFICATION THROUGHOUT EUROPE(San Diego, December 11, 2001) The Service & Support Professionals Association (SSPA), the leading industry association for IT support professionals, has appointed Hampstead Limited as its new European business partner. Hampstead will now be responsible for marketing and managing future SSPA Europe conferences, awards and membership throughout Europe and The UK.“Our partnership with Hampstead Limited is designed to provide local presence for the SSPA throughout Ireland, The UK and Europe,” said Bill Rose, SSPA Founder/Executive Director. “Through a series of member conferences, certifications and training classes, Hampstead will inform service and support center executives about SSPA.” For the past 12 years, the strength of the SSPA has stemmed from its extensive and varied membership. In addition to accelerating SSPA’s expansion across Europe, Hampstead will also provide local presence and support for SSPA Europe members. Ranked as one of the UK’s leading business performance improvement consultancies, Hampstead boasts more than twelve years experience in providing tailored software solutions to a diverse portfolio of business partners worldwide. “SSPA member services are still largely untapped throughout Europe,” commented Martyn Price, business director, Hampstead Limited. “Our latest alliance with the SSPA, we believe, provides a perfect opportunity to further promote and deliver the business benefits of joining and partaking in the IT support industry’s leading business community. We look forward to helping the SSPA raise its profile in Europe even further.” Currently, Hampstead is working with the SSPA Europe Advisory Board to develop executive forum conferences throughout Europe in cities to include Amsterdam, Dublin, London and Munich. Designed by - and for - European support executives, the conferences will focus on regional topical issues as well as addressing IT support industry trends and developments. Furthermore, Hampstead already delivers the SSPA Certification Programme across Europe. The SSPA Certification is designed to improve and develop skills for call centre and help desk staff. Now also included in Hampstead’s product portfolio is the Support Center Practices (SCP) certification programme, which is the global industry standard, awarded to companies that achieve high standards in customer service excellence and quality technical support. About Hampstead Partnership Hampstead Limited is one of the UK’s leading business performance improvement consultancies and European provider of the SSPA Individual Certification Programme as well as SSPA Europe executive form conferences, awards and membership. In addition, the company distributes the Support Centre Practices (SCP) accreditation programme throughout the UK. Part of the well-established HPL Group, Hampstead Limited also provides tailored software-training solutions to a diverse portfolio of business partners worldwide. Visit www.hampsteadpartnershp.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. SSPA Europe was launched in 2000. The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Membership Dues Planners, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SSPA Support Store and SSPA Certification online Training and Testing. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; the Recognition of Service Excellence (ROSE) Awards; SCP Site Certification and SSPA Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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