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SSPA Announces Stream International As New SSPA Service Vendor Alliance (SVA) Member(San Diego, CA. December 6, 2001) – The Service & Support Professionals Association (SSPA), the leading industry Association for IT support professionals, today announced that Stream International, a global Customer Relationship Management (CRM) outsourcing and support services provider for leading technology companies and e-businesses, has joined the SSPA Service Vendor Alliance (SVA), a membership organization dedicated to bringing IT support service buyers and sellers together online. SVA is a community that resides at the Web address www.supportgate.com/sva. The primary focus of SVA is to increase the visibility of vendors and suppliers within the IT service and support community.“We’re truly excited to have Stream International as our newest SVA Member,” said Bill Rose, SSPA Founder/Executive Director. “Their outsourcing services are world- class and they have developed into a trusted partner for all SVA and SSPA Members.” Since 1992, Stream International has been helping some of the world’s premier technology organizations meet the challenge of providing quality customer care services, while driving down the cost of providing those services. Through their customer support solutions, they deliver effective and creative CRM solutions for technology companies and e-businesses all over the world. Stream combines the best people, proven methodologies and advanced technology to create customer support solutions that help their clients build customer satisfaction and loyalty “One thing that we pride ourselves on is the solid reputation that we have earned as a vendor of outsourced IT support, and the strong relationships that exist between Stream and our clients,” said Robert Dechant, Senior Vice President of Sales and Marketing for Stream International. “Our affiliation with the SSPA Service Vendor Alliance is a win-win; it will enhance our own growth opportunities while it enables us to provide insight into industry trends as we offer leading customer care performance year after year to our clients.” Stream International is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Support.com, Inference Corporation, Motive Communications, CustomerSat.com, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ePeople, InsightExpress, LLC, Previo, CustomerCast, Inc., Verette, Astea International, Mercury Interactive, Software Spectrum, TechExcel, QSupport Technologies, Intraware, Inc., Prometric, QUIQ, Inc., Kanisa, Primus, salesforce.com and others. About Stream International Stream International is a global provider of CRM support solutions for leading technology companies, telecommunications companies, financial services and e-businesses. Stream's CRM solutions provide a fully integrated suite of email, live chat, voice and self-help solutions to enhance the customer experience. Approximately 10,000 employees around the world enhance over 40 million customer experiences a year, including more than 5 million electronic transactions. Stream operates 22 Customer Interaction Centers in 10 countries. For more information, visit Stream International's website at www.stream.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. The Supportgate web portal site is ‘home’ for service professionals and executives and features many opportunities such as the Membership Directory, Membership Dues Planners, Ask SSPA, SSPA Benchmarking, Member2Member Information Exchange; Expert Connections; SSPA Support Store and SSPA Certification online Training and Testing. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek and a Vendor Directory. Supportgate is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Service Awards; the Recognition of Service Excellence (ROSE) Awards; SCP Site Certification and SSPA Certification. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com or send an email to info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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