SatMetrix Systems Joins Supportgate.com As New Service Vendor Alliance (SVA) Member

“We are truly excited that SatMetrix Systems has become a member of the growing ranks of the Service Vendor Alliance,” said Bill Rose, SSPA Founder/Executive Director. “SatMetrix Systems’ innovative technology platform, which measures, analyzes and responds to customer satisfaction levels in real-time, fulfills a critical need for Supportgate.com Community Members.”

“We are pleased to be part of the dynamic, evolving SVA community,” said Andre Schwager, president and CEO of SatMetrix Systems. “The benefit of being a member of this important IT support organization will help us expand the reach and impact of SatMetrix Systems’ technology, so that the world’s leading companies can take advantage of the latest CEM software and services now available to the market.”

Founded in February 1997 in the heart of Silicon Valley, SatMetrix Systems provides managers a powerful customer feedback system to increase customer satisfaction and retention for enhanced profitability. Today’s organizations gain competitive advantage by delivering the highest levels of customer satisfaction. According to the Harvard Business Review and the National Quality Research Center at the University of Michigan, customer satisfaction is key to business success and is empirically linked to an organization’s market capitalization and profitability.

SatMetrix Systems, with its “dashboard” concept, grew directly out of the needs expressed by CEOs to monitor in real-time the experience of their customers, employees and partners whenever and wherever they interact with the company. A hosted Application Service Provider (ASP), SatMetrix Systems provides an integrated set of services and software applications that can quickly gauge feedback for the entire organization, or any subset of it. Enterprises can then take action to turn dissatisfied customers into satisfied customers and thus, avoid losing them.

SatMetrix Systems is the latest member of the SVA program, which includes companies such as Lionbridge Technologies, Blue Pumpkin Software, Brigade Solutions, Support.com, Inference Corporation, Motive Communications, Remedy Corporation, Servicesoft Corporation, Sykes Enterprises, Software911, Applix, Inc., PeopleSoft, Ask Jeeves, ServiceWare, ePeople, LLC, Previo. SafeHarbor.com and others.

About SatMetrix Systems
SatMetrix Systems is the leading provider of a hosted technology platform that enables companies to dramatically increase business success through better and more profitable customer understanding and response. SatMetrix Systems helps organizations anticipate customer needs and create experiences that build loyalty over time. SatMetrix Systems products are used by leading companies around the world, including Cable & Wireless, eBay, E*TRADE, Hewlett-Packard, Honda, Lucent Technologies, Network Associates and Siebel Systems. SatMetrix Systems is headquartered in Mountain View, CA. For more information, contact SatMetrix Systems at 888-800-2313 or 650-314-2300, via e-mail at sales@satmetrix.com or the web at www.satmetrix.com.

About Supportgate.com
Supportgate.com builds Internet service communities. Through these ‘gates’ you will find the individual organizations of Service Vendors Alliance, (SVA), Support Center Practices (SCP) certification, Technical Support Professionals Society (TSPS), Software Support Professionals Association (SSPA), and SSPA Europe.

The Supportgate.com web portal site is ‘home’ for service professionals and executives and features many opportunities such as Peer2Peer Connection Rooms; Member Showcases; Member2Member Information Exchange; Expert Connections; SupportBooks.com; Online Training and an industry specific Career Center. It also contains Conference and Events Calendars; a Virtual Tradeshow; Industry News; Surveys; SupportWeek.com and a Vendor Directory. Supportgate.com is the home for the Software Technical Assistance Recognition (STAR) Awards; the WebStar Awards; Support SuperStars Awards; SCP Site Certification and SSPA Individual Certification. For more information please visit at www.supportgate.com.