Web Sites Will Shine in San Diego WebStar Service Awards

“The WebStar Service Awards are another way for the SSPA to recognize exceptional customer service, “ said Bill Rose, SSPA Founder/Executive Director. “Those companies that focus on delivering web-based support with innovative techniques and technologies will be recognized through this industry wide award program.”

Individuals and companies have become smarter about what software they buy, whom they buy it from and to what extent technical support is provided. All of this has led to consumers who not only expect to have someone or something answer their questions, but they expect them to answer their questions faster then ever before. This has led to a group of consumers who expect a very high level of service all the way through the process. The WebStar Service Award recognizes those companies that meet this new level of technical support and customer service that online consumers expect.

The WebStar Service Awards were developed to:

1. Recognize companies who have been able to truly deliver exceptional customer service and technical support, via the Web.
2. Help companies and individuals to quickly identify those organizations that have committed the time and resources to effectively serve their customers, via the Web.
3. Create a benchmark against which other organizations can measure their own level of service.

Performance
* Availability * Usability * Responsiveness * Courtesy/Quality * Outcome

Other
* Surveying customers to identify their concerns and satisfaction * Outside agency surveys * Internal surveys * Tracking and monitoring capabilities * Use of Metrics * Graphical Appearance * Automated systems

“Most companies that provide technical support are moving from strictly telephone support to comprehensive web-based support options,” said Mike Mellace, WebStar Service Awards Coordinator. “With SSPA’s eleven year history of recognizing excellence in customer service, it is only logical that we recognize companies that provide exceptional technical support online.”

For more information on how to apply for an Award or Software Support Professional Association (SSPA) and Service Vendor Alliance (SVA) Memberships please visit www.supportgate.com or send an email to info@supportgate.com.

About SSPA

Founded in 1989, SSPA represents over 11,000 service executives in over 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com building Internet service communities, or send an email to info@supportgate.com.