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Stream International Recognized as SSPA STAR Award Hall of Fame Winner(San Diego, Nov. 28, 2001) – The Service & Support Professionals Association (SSPA), the leading industry association for IT support professionals, today announced that Stream International, a global Customer Relationship Management (CRM) outsourcing and support services provider, was recognized for the company’s ongoing customer service excellence. Stream received an SSPA Software Technical Assistance Recognition (STAR) Hall of Fame Lifetime Achievement Award at the Horizons 2002 World Conference in Savannah, Ga.Stream International was the SSPA’s first inductee into the Hall of Fame in 1998, having won the STAR award five consecutive years. Today’s announcement recognizes Stream’s continued high-quality performance since being inducted in 1998. “Stream International epitomizes world-class service delivered year after year,” said Bill Rose, SSPA founder/executive director. “Stream’s recognition as a SSPA STAR Award Hall of Famer is well deserved and provides an excellent example for other companies.” Since 1992, Stream International has been helping the world’s premier technology organizations provide quality customer care services at a lower cost. Stream’s customer support solutions deliver effective and creative Customer Relationship Management (CRM) solutions for technology companies and e-businesses worldwide. Stream combines the best people, proven methodologies and advanced technology to create customer support solutions that help clients improve customer satisfaction and loyalty. “Our induction as the first member of the SSPA Hall of Fame in 1998 is significant because our peers recognize us as a leader in quality customer support. This award further demonstrates our continued dedication to providing high-quality support experiences that help our clients manage their customer relationships,” said Robert Dechant, Stream’s senior vice president, Sales and Marketing, who was on hand to receive the recognition. “We are honored to be recognized by the SSPA, and are committed to service excellence as we continue to expand our service offerings and global reach.” All SSPA Member companies are eligible to nominate themselves in any number of the categories, including Sustained Performance; High Call Volume; Most Improved; Complex Support Applications; Outsource Support Provider; Innovative Support; Mission Critical Support: Small/Emerging Company; and Support Technology Vendor. SSPA provides each applicant with an electronic application as a guideline. By participating in the SSPA’s comprehensive STAR Award application process, winners and non-winners obtain valuable feedback and information that can improve existing company IT functions and services. . For more information on the SSPA STAR Awards please visit www.supportgate.com, or email info@supportgate.com. About Stream International Stream International, a global provider of CRM support services for leading technology companies and e-businesses, is an integral part of Solectron Corporation’s industry- leading global design, manufacturing and service solution. Approximately 10,000 Stream employees around the world enhance more than 40 million customer experiences a year using Stream's fully integrated suite of e-mail, live chat, voice and self-help solutions. Stream operates within Solectron's Global Services business unit, enabling the company to offer clients a comprehensive view of the customer experience through end-to-end supply-chain management. Stream operates 22 Customer Interaction Centers in 10 countries. For more information, visit Stream's Web site at www.stream.com. About SSPA Founded in 1989, SSPA represents over 15,000 service executives in over 500 member companies worldwide. SSPA gives service and support professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums, certification programs and a variety of publications. SSPA resides at the web portal of Supportgate at www.supportgate.com. Through these ‘gates’ you will find the Membership Communities of the Service & Support Professionals Association (SSPA), the SSPA Europe, the SSPA Asia Pacific, the SSPA Service Vendor Alliance, (SVA) and the SSPA Professionals Membership. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com, or email info@supportgate.com. Editorial Contact: Ron Johnson Supportgate.com 909.244.7002 rjohnson@supportgate.com top of page |
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