The SSPA San Diego Summit: Four Days of Program Content, Expert Connection Training and Networking

“The SSPA San Diego Summit will provide service executives with an opportunity to gain valuable insight into the tools and technology to manage a world-class support center,” said Bill Rose, SSPA Founder/Executive Director.

Key Discussion Topics include:

• “Hot Topics” in Software Support
• Keynote Presentations that “Rock”
• “Top Technology For Tech Support”: The “Hottest” Technologies and Companies That Will Guide Us Into The Future Of Technical Support
• “Measuring Your Company's ROC”
• “Real World” Case Studies
• “Hands On” Management Workshops
• SCP Certification Showcase
• “Birds of a Feather” Discussion Groups

The SSPA will announce the 2001 WebStar Service Award winners at a special dinner in conjunction with the SSPA San Diego Summit. The WebStar Service Awards involve a self-nominating process and are open to SSPA and Service Vendor Alliance (SVA) Members. For more information, please send an email to info@supportgate.com.

In addition to the dynamic program presentations, SSPA has arranged a special day at the annual PGA Buick Invitational golf tournament, where conference attendees will be transported to the tournament, share in the food and beverages at the SSPA Hospitality Tent, walk the beautiful oceanside Torrey Pines Golf Course and experience - first hand – some of the best golfers on the PGA Tour.

The Buick Invitational will feature a full field of 156 players, including some of the greatest names in professional golf. Those anticipated to play include Tiger Woods, Phil Mickelson, Davis Love III, Mark O’Meara, Ben Crenshaw and many others. Chartered buses will transport Attendees to the beautiful Torrey Pines golf course, and tickets for entry to the tournament are included. SSPA has arranged for a Special Section of the Century Club Pavilion Tent where food and beverages will be served all day. All this as part of the one SSPA San Diego Summit Registration Fee!

For the past 11 years, the Software Support Professionals Association (SSPA) has lead the industry by providing content rich conferences, executive forums and roundtable meetings. The SSPA “San Diego Summit” will be a meeting of the best and brightest minds in the software support industry. For more information and to register for the SSPA San Diego Summit, visit www.supportgate.com.

Founded in 1989, SSPA represents over 11,000 service executives in over 500 member companies worldwide. SSPA gives software service professionals opportunities to share ideas, discuss developing trends and network with their peers. SSPA offers its members conferences, seminars, specialized training, executive forums and a variety of publications. For more information regarding the SSPA and other related divisions, log on to www.supportgate.com building Internet service communities, or send an email to info@supportgate.com.