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Sage Customer Support Receives Prestigious SCP Certification for Fourth Consecutive Year

Considered the Software Industry's Benchmark Certification, Represents the Height of Customer Service and Support

IRVINE, Calif. - November 19, 2001 - Sage Software's customer service and support center has been re-certified by the prestigious Support Center Practices (SCP) program for the fourth consecutive year, the company announced today. The certification was given to the Sage Enterprise Suite, and MAS 90 and MAS 200 support centers in Irvine, Calif. Sage Software, Inc. is a leading developer and supplier of business management and accounting software solutions for small and medium-sized businesses.

SCP Certification is an internationally recognized standard created by the Service & Support Professionals Association (SSPA) and a consortium of IT companies to create a recognized quality certification for support centers and provide a benchmark for support center practices. Sage Software received SCP certifications in 1998, 1999, 2000, and this year, making the company one of few to receive the approval for four consecutive years.

Companies seeking SCP approval undergo a stringent review process incorporating 11 major criteria. These criteria are broken down into approximately 100 major service factors, including customer relationship management, customer feedback, corporate commitment and strategic direction, and performance metrics. Certification must be renewed yearly. Less than one percent of all software companies have met the strict requirements of the SCP program.

In the summary report, SCP auditors observed that Sage "is clearly committed to delivering a high level of service to customers and is actively engaged in improving the systems, processes and procedures [used] within the Support Center." Sage scored well above SCP compliance levels and the benchmark of all SCP certified companies in the areas of customer relationship management, productivity tools, electronic service delivery, and research and development interface.

David Butler, Sage Software's president and chief operating officer, noted that the company's support group for Sage Enterprise Suite and MAS 90 have made a strong commitment to providing the best in customer service.

"By continuing to meet and exceed certification requirements, Sage will continue to see increased performance and ever-improving customer satisfaction ratings," Butler said. "Delivering world-class customer support is a critical component of Sage's 'Customers For Life' strategy."

In addition to granting Sage SCP certification for the past four years, the Service and Support Professionals Association has honored Sage with STAR (Software Technical Assistance Recognition) Awards for the past four. Like the SCP certification, the STAR Award represents the height of customer service and is the premier industry award, recognizing superior performance in the delivery of technical support to customers.

For further information on Sage Customer Support Services programs, contact Sage at (800) 854-3415 or visit www.us.sage.com.

About Sage Software, Inc.
Sage Software, Inc. (www.us.sage.com) is based in Irvine, Calif. and is one of the companies forming the U.S. operations of The Sage Group plc, the world's leading provider of business management and accounting software. The Sage Group, based in the United Kingdom, serves more than 2.7 million customers and offers products from Sage Software, Inc. and its sister companies Best Software, Inc. and Peachtree Software, Inc. These offerings include BusinessWorks; MAS 90 and MAS 200, recommended and used by more CPAs than any other mid-range accounting product; Platinum for Windows by SSI, and Sage Enterprise Suite, three-time winner of the award for Best Technology Integration at the Microsoft Industry Solution Awards. Known for its outstanding customer support, Sage Software, Inc. has been honored by the Service and Support Professionals Association with STAR (Software Technical Assistance Recognition) Awards for the past five years, and certified in the Service Strategies Corporation's Support Center Practices program for the past five.

About Software Center Practices (SCP)
The Support Center Practices (SCP) Certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and thirty-five of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering World Class support. The SSPA is made up of over 500 of the world's leading technology companies and provides a value added forum where service and support professionals share ideas and discuss developing trends. For more information about SSPA, visit http://www.supportgate.com. Service Strategies Corporation is responsible for administering the SCP Certification program and conducting on-site certification audits. For more information about SCP Certification, contact Service Strategies Corporation at 858.674.4864 or visit www.supportgate.com/scp.
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Editorial Contact:
Ron Johnson
Supportgate.com
909.244.7002
rjohnson@supportgate.com
 
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